Quote:
Originally posted by captain Russ:
…. A really sleazy lady piano player had driven Ray to he store, where he paid $1500.00 down and signed a contract to pay an additional $3,400.00 over 90 days. The woman had promised to play for Ray, but took the piano and a Yamaha tone generator and left the city. He didn't even remember the details of the transaction and was scared to death.

When I contacted the store to explain the situation, They basically told me Ray was "out of luck". They finally agreed to keep the down payment and take back the piano for the balance owed. I negotiated a deal of $1000.00 off the balance due (they really stuck it to him), paid the balance, found the woman in a nearby town and took the piano. It's still the one I use in the office.


The store was the big looser. I filed a complaint with the Consumer Protection Division of the Attorney General's office, reported the store to the local senior citizen's advocate, and insisted that the store fire the salesman and the store manager, which they did.

Russ


Hi Russ,

Please clarify this story a bit. Did this lady work for the store? If not, I have a real hard time justifying the action taken to relieve the salesman and store manager from their jobs. They weren’t the ones who stuck it to the gentleman, it was the lady who drove a sick man to a piano store, got him to purchase an instrument, and then left town with it.

What I do see that is not so good is the fact that the store wanted to keep the full down payment while wiping the remainder clean with the return of the piano. But, how long was this instrument out of the store? Had new models been introduced since the sale? What would be a fair price for the model as a used instrument and does that justify the down payment amount?

Not trying to start anything, I just really want to understand.

Thanks,

Dave

ADDED AFTER THE FACT:
Wait, are you saying that the store employees were in on this from the start? If that's the case then yeah they should be sent packing along with the lady.


[This message has been edited by WDMcM (edited 03-28-2006).]

[This message has been edited by WDMcM (edited 03-28-2006).]