Hi CD,
Thanks once again for the info. Sorry to be a pain in the *ss. I don't know either. Unfortunately, since he lives far away, I'll be unable to work on it with him. He said he called up tech support and they supposedly told him that this is the way it works. I though it was quite strange myself.
Oh well, I'll let him know that it does work and he is probably just doing something wrong. Thanks once again for the tips.
Fernando