Ketron are aware of how they are being percieved but they are in no position to respond apparently. It has taken them over 4 years to get the audya from a concept product to the "finished " article and it still remains an unfinished product. They know they have made promises that they simply could not keep and taken money from customers for an unfinished product and made even more promises to finish the product some time in the future.
I may be a bit thick but doesnt that sound like a company that may not have a long term future ???
I loved the concept of the Audya but the execution has been really poor and they did well to get people to part with so much cash for an unfinished product in the first place.
I wish all of you that own an audy good luck because if this is an example of their commitment to support the product and its future developement , you are in for a bumpy ride.