Ok ... I guess I jumped the gun. The problem is solved and they have agreed to replace my PA800 with a brand new keyboard. So now I must apologize for being a more than just a bit impatient and admit that I was completely wrong about how this would turn out. I must give many kudos to Alto Music, particularly Chris and Jon Haber, for stepping up again and doing the right thing.
Thanks fellas... Al was 100% spot on !!