Hi Rob,

Before you go to this far run the tests in the sticky section of this forum. If you find an error, post the results and i'll tell you how to correct any errors.

In the case of your User styles folder - I emptied mine completely and only have in there styles I need. Have you installed any official additional styles via pendrive though?

As for your distributor not knowing. Its his job to find out. Here in the UK we carry restore disks, back up hard drives (as well as all other vital parts for current instruments).