a failed upgrade wiped the operating system entirely requiring return to Bracknell, nothing to do with me but they probably just got fed up with returns entirely due to customer error using updates distributed through email etc and not covered by guarantee since not from an approved source, accompanied by the inevitable complaints. 99.9% of people never needed to upgrade - I don't believe I ever saw anyone post a difference they noticed themselves between before and after, just moan about lack of a list of items they could not even notice - although now that I've listed some items no doubt everyone will have known all along - usually the case here I probably missed out increasing the single customs listed.
All the best to you too Chuck, Merry Christmas