I can assure you ED that that sort of response would not be acceptable here at all. You should not have to live with those sort of comments offline or online. I am very surprised that a corporate organization like NI could ever think that was at all acceptable. I'd remove the posting in a second and would personally advise the offender that further comments like that would result in being barred from posting.

No-one should have to tolerate that level of ignorance. I'm so sorry ED that you got such a poor response when you reported the matter. I'm guessing that NI products have now sunk to an all time low on your list of things you would want to buy in the future.