Hello Dnj
Don’t Panic, just follow the instructions below.
1. Physically disconnect the computer from the internet
2. Run AVG making sure you set it to do a full system scan (You may find that AVG resets part way through the process, just restart it again with a fresh system scan, it may take a few goes)
3. Run both your Spyware programs, setting them to a full system scan.
4. Delete all temporary internet files, (Including offline files) cookies and temporary history files
5. Run Windows disc cleanup and make sure the boxes for temporary files are ticked.
6. Make sure your firewall is fully active
7. Reconnect to the internet and download the latest definition files for AVG, and do another full system scan
8. Download the latest definitions for your spyware programs, and run a full system scan
9. Download and install the programs that I mentioned in my previous posts, and do a full system scan with these
10. Run a disk check on your main drive. (Set to automatically fix errors)
11. When you feel the computer is running correctly, delete your system restore files, and create a new system restore point.
Your computer should now be clear of infections so they can get back to using it.
Finally setup a new administrator account and password protect it, and make sure only you know the password.
Change their account to a power user, and from your administrator account adjust the security settings to deny access to the security software for anyone other then administrators. (This will prevent them from turning any security features off)
Hope this helps
Bill
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English Riviera:
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