Originally posted by MikeUK:
What about your warranty? Will you be covered in the UK if anything goes wrong with the unit?
I have emailed Freehand about their warranty and future battery replacement and this is their reply.
"Yes the warranty will still be good. Do not worry abut the batteries they should last many years. Getting the Pad from Music 123 they have had some of their pads sitting a long time so the batteries may need the following procedure. See attached file.
Batteries Are Not Holding A Charge
There is a minor problem in the battery charging circuit that causes the Music Pad to believe that the batteries are not there when they are.
To work around this problem and get the batteries charging again please follow the following procedure.
1. Plug in the power supply to an outlet and to the Music Pad, leaving the Music Pad powered off for 48hours. This will allow the batteries to trickle charge.
2. Unplug the power supply for 2 seconds then plug in the power supply again with the Music Pad turn off still, and leave for 2hours. This will recharge
the batteries to full.
Use as normal"
I have just received my confirmation that my item has shipped from Music123. If you go on the Music123 site and read their returns policy it appears to be quite good and covers the eventuality of the goods not working on receipt. They will cover the return postage but not the initial postage.
Hope this helps if you are thinking of making a purchase.
Cheers
Carol