It seem like two different items are being discussed here - manufacturers' warrantee and return for refund - and they are being intermingled in the telepod... like Rundle and the fly. I believe the Ketron warrantee is transferable if the warrantee card has not yet been mailed in.

Glenn

Glenn,
I was addressing the warranty issue myself. If Dan does/did not want to refund the instrument, that is his perogative as a store owner and whatever was agreed to with the original purchaser.

Dan O did state that the warranty was good for the original purchaser only though. So my Q. would be, if the papers have not been sent to Ketron as of yet.....then how would they know who the original purchaser is? That is unless someone who was priveledge to that info was to tell them. Hmmmm? Which is what my original point was, why would the retailer care, it's a factory warranty,
Terry


[This message has been edited by trtjazz (edited 11-16-2002).]

I made a lot of purchase groups(12 members each group)of kbds.
All kbds are sold to my music school and sent to the owner with blank warranty card.
No problems with my local dealer. (Yamaha,Roland,Korg and Casio).
Chico

DanO, When I purchased the SD1 from you and found it would not suit me[same night], I attempted to eat my mistake and resale it[Ebay],but after your emailed me and offered to take it back, I returned it to our local Guitar Center for refund[BTW, if I recall, it took about six weeks to get the credit. I even had to get American Express involved]. As for the trade part you are correct, I agreed to sell my E600[Roland] at a fair price,but when the SD1 did not pan out, it made it necessary to hold onto the E600[backup].I'm sorry to hear you are still upset[it has been a year]..There was never any wrongful concept to the deal..I wish you the best with the new store..Fran

Don't buy from anyone who does not offer a 30 day money back guarantee. It's standard practice today and part of having someone buy something on someone else recommendation that can't be bought locally.

Without the 30 day return clause, maybe many things that get sold today to happy customers would not happen, when buying sight unseen.

If you don't care about a 30 day return clause, shop ebay. You can take a chance there and might save some money. I'd rather buy new with a waranty and the thirty day return policy. Why not have your cake and eat it to if the opportunity presents itself.

Woah ! Slow down folks. Don't all gang up on Dano. He's just stating company policy.
Whoever buys the XD9 will fill out the warrentee and send it direct to Ketron. If a problem arises, then I'll just have to ship it wherever I'm told. Technically, DanO should warrant the unit to Donny for the full term ............... so if it means that Donny has to make the request, then that's what'll happen. Our buddy Dan won't leave us out in the cold on a technicality.

He loves this Ketron stuff, but he takes it too personal when others do not share his passion. I only WISH I had that kind of allegience to a product.

So ....... the gauntlet is down, and the challange has been addressed ........... I hope I never have to deal with a service issue in Baltimore though ! There is no room for "sensitive feelings" where warrentees are concerned. It should be cut & dry. It's guarenteed for a year - period, right?

Don't get mad Danny boy, just stay in our corner after the sale too.

If you have a warranty issue with the keyboard , just call Lou in New York and I am certain they will work something out .

When I sell a product to a person , It always makes me upset to find out through a public forum that they are not happy .

I prefer to get a private phone call or email first .


Dan


[This message has been edited by DanO1 (edited 11-17-2002).]

[This message has been edited by DanO1 (edited 11-17-2002).]

[This message has been edited by DanO1 (edited 11-17-2002).]

I just love for a manager or owner to use that phrase on me....because that allows me to then tell them my "customer" policy.

Terry's lecture on "company policies":
Company policies, were not etched into the rocks that Moses brought down with him. nor are they any law or infringement of IRS rules that I am aware of, so that the government will come and close you down.

Simply put they are things that companies make up to cover their backsides and give them a way out of any situation, with their own benefit in mind. So those that are quoting it to me have the option of stictly adhering to it or taking a long view of the situation and doing what is fair for all.

If they choose to strictly adhere to it and I feel it is screwing me then what I tell them is "OK, here's my customer policy, I will never do business with you again and encourage anyone I know to do the same, so enjoy the profit on this item, as it is the last you will ever see from me."

I spent the majority of my life in retail, so I know all the things that customers try to do to screw the retailer. Each case though has to be taken on it's own merits and decided on a case by case basis, rather than a blanket myopic "company policy."
Terry

I just don't GET you sometimes, Dan. This is a tool, not a baby! Why are you SO defensive about this? Who cares if we all love the same stuff? You really need to step back and re-evaluate this allegience to Ketron that overshadows your dedication to your customers. Are you saying that Donny could've returned it to you, but I can't even sell it with the original warrentee? Help me out here .... I'm confused.

What would have been different if Donny called you. You can't tell me you would just "change his mind" for him, and set him straight on the Ketron path again.
I went out on a limb for ya buddy, but I am getting a real negative feeling about the integrity of Piano Man in general. We're pros, and need a little "extra" consideration when buying professional gear. Sometimes, you never know the real deal till you take it out in the trenches. So, c'mon .... lighten up a bit and stop taking this as a personal asasault. Take off the Ketron blinders and look closer at the customer's needs. All I asked was for a little help in moving a product that you favor quite a bit. No need to get all hissy about it. If you won't help .... that's fine too. I just wanted to know where the line was drawn, that's all. With all their faults, and (sometimes)poor sales staff, I'd still rather shop at a GC, where at least the customer's needs are considered in the evnt that the product does not suit the buyer. I'm a little disapointed, my friend. I'm sorry you feel this way.

I thought about what I said and made a change in my post .

If you sell the keyboard and the end user thinks they need warranty coverage , just submit the repair under Donny's name .

A phone call 1st can make a difference .

dano