Call up korg.com and ask about the reset process for the Poly. Its been so long, I can't recall it, but virtually all synths can be reset by holding down certain buttons and/or stepping through a couple of specific presses upon power-up.
It might even be quicker to ask a local shop that sells Korg gear. When I sold synths, we had a file cabinet of old manuals, etc. containing just such "arcane" details waiting for someone in your position! Give it a try.
If that doesn't fix it, uh....break out your checkbook! Repair time!