Originally posted by abacus:
Interesting, did you have an external or PCMIA sound card installed, (If so this would not be made by Acer but by a third party) as apart from changing the sockets, the only way to change the internal sound system is to change the Motherboard, as the sound system is built in. (The same applies to the USB port)
If the hard disk has failed, then apart from using specialist companies to get the data off the disk, (Which costs an arm and a leg) the only thing that can be done is to replace it. (If you read the small print from any manufacture you will find they do not guarantee to be able to save your data, although if you ask they will always try there best)
Again the Hard Disks are not made by Acer, and are used by many other manufactures, and so again the fault cannot be blamed directly on Acer.
BTW. What do you mean by bottomed out.
The rest of the problems most likely came about through miscommunication between the different departments. (An all too common problem from most manufactures)
I personally would not by an Acer Laptop, as they set up using the FAT32 file system, which means that any Tom, Dick and Harry can easily get at your data, plus they install there own special utilities which are a pain in the butt.
BTW. Make sure you keep the vents clear when using the Laptop, as heat is the biggest killer of Laptops.
Anyway I hope your Laptop is now functioning correctly, and that you have no further problems.
Bill
Hi Bill, thanks for the reply.
There was nothing wrong with the HD when it was sent in...they just took it out. My daughter had them go through their garbage bins to find it. When it was plugged back into her computer, it still worked fine. The HD they had put in zero-ed out...computer would not even boot. So she simply bought a bigger HD, as she wanted one and did not trust them enough to fix the problem, and transferred the data herself.
The sound card was whatever one came with the laptop.
The computer works fine now, except for the latch.
She'll never buy an ACER again. The whole experience left a bad taste in her mouth. Perhaps ACER should look into contracting with a company that makes reliable HDs.
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