Can anyone give me an opinion on Yamaha's factory support for their products...Specifically the PSR1000/2000???

Are they slow! Are they thorough? Are they friendly? Are they complete? Are they non-existent?

Thanks

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MusicJohn

I'm not sure what you mean by "support", but the 1000/2000 are NOT upgradable by software, so my thought is that they are NOT supported other than the factory warrentee for defects. (Don Mason may have an added comment on the defects issue)

Like any product, their factory support is only as good as the person you must deal with. I've had times when they responded to an email the same day it was sent. Other times, it took six weeks or more to get an answer.

I've found the best response, while also the most expensive, was to call them on the phone. You may get passed from one technician to another, but usually, you get the service you're after.

Good Luck,

Gary

Hey UD, is it snowing in your neighborhood yet. It started here about 8:00 this morning and the weather prognosticators just changed the daily forecast from one to three inches, and upped it to three to six inches and ending about midnight. Naturally, this caused the day's music job to be cancelled, and the way things are going, this will probably put the kibosh on both Friday's and Saturday's jobs. Just another fun day in paradise.

Cheers,

Gary

In the UK the Yamaha are not easily approachable. They have NO e-mail customer support contact. however if you want repair service then this is good.
Roland as an example have an excellent e-mail customer product support. I have on a number of occasions e-mail Dean Lawrence at Roland UK and received a reply within the same day with my product questions answered.

Graham

Hi Graham

That's funny, because I think Roland customer support in the U.S. stinks! The last time I tried, they didn't have any email address at all, and they had no toll-free number. I had to call long distance to Los Angeles. Then, eventually, I was advised to bring my item to an authorized service center. It stayed there for about 4 weeks, waiting forever for Roland to send a small part to the center.

P.U.


Tom G.

I've had great luck with Yamaha support .....miserable luck with Korg and Roland.

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jam on,
Terry
http://imjazzed.homestead.com/Index.html

Yep, don't get Terry started on the Korg support thing guys !!

Steve

Steve,


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jam on,
Terry
http://imjazzed.homestead.com/Index.html

Yep, Steve, I remember where I first got to know Terry on the internet. After all that, I still kept my Korg. I've never had to call them for support!

Tom G.