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#200058 - 02/16/04 10:26 AM Re: OS Updates > Which Company strives hardest to please its customers??
dlstarry Offline
Member

Registered: 02/04/01
Posts: 698
Loc: MN. U.S.A.
Quote:
Originally posted by Graham UK:

I have decided to keep and enjoy my 9000pro, sit back and just let them get on with-it.

Graham UK.


I agree with Graham again
Denny
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Denny
KN5000, Yamaha PSR-SX900

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#200059 - 02/16/04 11:05 AM Re: OS Updates > Which Company strives hardest to please its customers??
Scottyee Offline
Senior Member

Registered: 12/01/99
Posts: 10427
Loc: San Francisco Bay Area, CA, US...
Quote:
Originally posted by Bluezplayer:
If they want to keep me interested, make a Motif, a PA1 whatever, a Tyros, whatever... that can be upgraded to the next model ( not OS..next model ) via rom (at a fair price of course


Yes, but BEFORE coming out with a new NEXT model, they had better have honored their commitment to previous model customers FIRST, making sure they've corrected known bugs & glitches on their 'previous' model keyboard.

I'm begining to suspect (having heard no repsponse from Yamaha in over 7 months now), that they've simply decided to thumb their noses & ignore our (mine as well as many others here) requests to correct the 'footpedal activated 'fill self' feature ommision on the Tyros.

Steve Deming, can you give us any update on this situation? I really MISS this feature on my Tyros, especially as a 'live' performance arranger keyboardist.

If Yamaha (Japan?) never intended to correct known OS bugs via flash OS, why didn't they just stick a non flash-able OS hard chip in the Tyros like they did on the PSR2000?

Scott
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#200060 - 02/16/04 12:59 PM Re: OS Updates > Which Company strives hardest to please its customers??
Scottyee Offline
Senior Member

Registered: 12/01/99
Posts: 10427
Loc: San Francisco Bay Area, CA, US...
Quote:
Originally posted by DonM:
\ Scott Yee requested the rootless chord recognition upgrade and they did it, even though Scott never bought one.
DonM


Don, I agree that Ketron has definitely been the most 'end user' (arranger keyboard player) interested arranger keyboard company out there. Mr Sandro Fontenella (Ketron) 'immediately' understood my reasoning & real world need for arranger chord recognition of what are 'commonly played' worldwide accepted & played (by the keyboard pros) 'rootless' chord voicings, and knowing the value of this, seized the opportunity to expand the SD1 market to include pro jazz players worldwide as well. Even though I didn't purchase the SD1 myself, I believe both Ketron and the arranger keyboard community have benefited from this. I only wish Korg & Roland would join in and incorporate pro chords as Yamaha, Technics, and Ketron already do - Scott
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#200061 - 02/18/04 08:51 AM Re: OS Updates > Which Company strives hardest to please its customers??
BEBOP Offline
Senior Member

Registered: 01/02/00
Posts: 3781
Loc: San Jose, California
I have 11 keyboards in my studio. I don't recall that I ever heard from any of them after point of sale.
My 2 current axes are KN7000 Technics. I have received by mail on floppies two updates for that board from the Factory Rep.
The Yamaha PSR9000 has received one download update.
Technics, as you know has closed their keyboard business.
PSR9000 is now obsolete though not even broken in yet.
This brings up the point of total cost of a keyboard.
The first cost of 3000.00 is just that. Now add on the depreciation, insert boards, Out of warranty costs, hard drives, etc. I have 4000.00 keyboards in here that are now worth 100.00 on a good day. What was the real cost? Then there is the analog recording gear and the depreciation on all that.
I think at my age these keyboards will be the last I buy and they will prolly last as long as I want to continue playing.
After Sales service is what you get when you but from a small mom and pop company, not a large corporation.
Just my passing thoughts.
Bebop
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BEBOP

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#200062 - 02/18/04 09:43 AM Re: OS Updates > Which Company strives hardest to please its customers??
keybplayer Offline
Senior Member

Registered: 10/27/03
Posts: 2417
Loc: CA
Quote:
Originally posted by BEBOP:
I have 4000.00 keyboards in here that are now worth 100.00 on a good day. Bebop


Hey Bill

I'll give you $150 for that KN7000.

But seriously, your point really hits home. Keyboards are like Cars when it comes to depreciation. As soon as you drive it off the lot so to speak it immeadiately has lost much of its resale value. Our only recourse may be in making our Keyboard buying decisions with utmost attention to cost vs. features, company customer support policies, upgrade potential by way hardware/software update ability on the Keyboard, best sounds possible, and all the other advanced features we need, and then KEEP IT!!!! Keep it, keep it, keep it, keep it!! Are you listening UD??

Keep it for as long as you can or until it dies on you! Don't fall into the trap of buying each successive model year after year after year. Korg, Yamaha, Roland and the others would LOVE us to do that needless to say! And I've come to the conclusion and resolve that my next Keyboard purchase will not be done on a whim but will only be done after excruciating research and firsthand extensive demoing, and it has ALL the features I would want and need and ALL the BEST sounds of course. Then and only then will I buy it and then I will KEEP IT!!! And won't purchase one again until it dies or somebody offers me an outlandish price for it.

I'm talking about Arranger Keyboards here.. I also would like to get a regular Workstation Keyboard too but the same scenario will apply there as well.

Best regards,
Mike
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Yamaha Genos, Mackie HR824 MKII Studio Monitors, Mackie 1202 VLZ Pro Mixer (made in USA), Cakewalk Sonar Platinum, Shure SM58 vocal mic.

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#200063 - 02/18/04 10:22 AM Re: OS Updates > Which Company strives hardest to please its customers??
Starkeeper Offline
Member

Registered: 09/16/02
Posts: 1704
Loc: Toronto
Not everyone who buys a keyboard reads The Synthzone General Arranger Forum. So how would a person know that Yamaha or Roland just released a new keyboard? People fill out their warranty cards with addresses, so the mfgs. have our addresses. I've never received information about Yamaha's after market MIDI file, styles, etc. I've never received a sales brochure about a new product or service. I never received any information or tel. call from the Music shop either.
Starkeeper
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I play Roland EM20 and Yamaha PSR550

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#200064 - 02/18/04 10:31 AM Re: OS Updates > Which Company strives hardest to please its customers??
Dnj Offline
Senior Member

Registered: 09/21/00
Posts: 43703
I always get a Yamaha newsletter via email...and Korg always sends me their magazine periodicly with new stuff for years now.



[This message has been edited by Dnj (edited 02-18-2004).]

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#200065 - 02/18/04 11:49 AM Re: OS Updates > Which Company strives hardest to please its customers??
BEBOP Offline
Senior Member

Registered: 01/02/00
Posts: 3781
Loc: San Jose, California
Our only recourse may be in making our Keyboard buying decisions with utmost attention to cost vs. features, company customer support policies, upgrade potential by way hardware/software update ability on the Keyboard, best sounds possible, and all the other advanced features we need, and then KEEP IT!!!! Keep it, keep it, keep it, keep it!! Are you listening UD??

[/B][/QUOTE]

HI MIKE, you do make good points here.
I want to share with you that even though I was moderator of the Technics Forum and got it going here after Technote closed. I did not buy the KN7000. I had the Kn6000 and I managed with it and did over a year of research on line and with members before actually buying the kn7000. I even had members burn CD's of the KN7 music and mail it to me before I decided. Once the decision was made the next problem was how to buy one without giving the local greed artist 5995.00 list price. After much traveling in the Motorhome I finally was able to purchase this box from Music World in Las Vegas as a total stranger walking in their door and asking the manager for the best price. I was spellbound with the price offered and accepted it on the spot. I haven't seen one sold for less to this day that was new. To find an honest non greedy merchant in Las Vegas in sorta like finding a Genie in a bottle now days.
Incidentaly, the oldest keyboard here in the studio was purchased in 1972 and it is worth double the original price right now according to you know who, our in house Authority, UNCLE DAVE.
Thats it from the sunny shores of Central California. Be looking for all or many of you here May 22/23 for the big SynthZone Jam.
Best to all
Bebop
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BEBOP

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#200066 - 02/18/04 03:40 PM Re: OS Updates > Which Company strives hardest to please its customers??
dlstarry Offline
Member

Registered: 02/04/01
Posts: 698
Loc: MN. U.S.A.
Quote:
Originally posted by BEBOP:


After much traveling in the Motorhome I finally was able to purchase this box from Music World in Las Vegas as a total stranger walking in their door and asking the manager for the best price. I was spellbound with the price offered and accepted it on the spot. I haven't seen one sold for less to this day that was new.
[/B][/QUOTE]

Wow Bebop,
You are lucky, I don't have that kind of luck.
I can check prices for months, & buy at the lowest price
I can find & next week there all over the place for allot less.

For Example: I spent over 2 months checking on the internet
& calling around for a place with lowest price's on minivans,
found a place that
was $1500.00 - $2000.00 less than all other dealers.
So I go there & buy one, 2 weeks later the same dealer lowered
the prices on all there minivans $1200.00. Go Figure.....
Denny



[This message has been edited by dlstarry (edited 02-18-2004).]
_________________________
Denny
KN5000, Yamaha PSR-SX900

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