 |
 |
 |
 |
 |
 |
#21053 - 04/30/00 08:20 PM
Re: Roland Users, what's the scoop?
|
Member
Registered: 12/03/99
Posts: 732
Loc: Phoenix, AZ USA
|
Ken,
I applaud your efforts to look into support before buying. This issue will definitely be taking a more important role in my next decision of which instrument to buy.
I own Roland gear for a while now, and must say that I was also disappointed with their support. Here in the US there is no way to contact Roland support (other than going through your dealer, and mine was EXTREMELY unhelpful - leave the keyboard for two weeks or until we get to it, or pay extra for same-day service type of thing, as well as useless for technical info requests). In Canada Roland has an e-mail contact (You have to have a canadian address to get a reply), but they were also not very helpful in getting technical information (e.g. certain file structures) which I was looking for.
I don't know if this helps you in making your decision, and how this compares with the other manufacturers' support policies. At the time when I was looking for info/support/repair and got none, I was pretty upset (and still am). However, it comes down to the balance of this against the features you really want in the instrument.
Regards, Alex
_________________________
Regards, Alex
|
Top
|
|
|
|
|
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
#21055 - 05/06/00 10:25 AM
Re: Roland Users, what's the scoop?
|
Junior Member
Registered: 04/21/00
Posts: 28
|
My experience with Roland has been very good. Service-wise, I live about 3 miles from their distrubtion/service depot, and have had great service. To me, the Roland product can be compared to the automobile world, where their product would be like owning a Nissan Maxima. Very well build, solid, reliable and built to last. Not a Mercedes or BWM, like the Kawai product, but few people can afford those anyway!
I have an XV-88 on order as well, but am a wee bit worried about the feel of the action. The brochures states the action is exactly the same as the A-90 Controller, which to me is OK, but not as nice as my RD-600. But then, nothing can truly replace the feel of a real acoustic piano, right? I think we can expect too much from them.
Good luck.
|
Top
|
|
|
|
|
 |
 |
 |
 |
 |
 |
|
|