How cool! A button on your T2 caves in on you, you share your experience here on SZ, and Steve Deming of Yamaha U.S. appears out of nowhere and offers you help. How cool is that!

PS: I've learned my lesson well when it comes to hitting the buttons on my Tyros. You have to be careful and hit "press" them "gently" or you could possibly be looking at trouble later on down the road. Like Chony.

The T2 is made in Japan too. The original Tyros, as we know, was made in China. Although, quality control (or the lack thereof) happens in every industry and everywhere products are made. Even in Japan. Or it could be that Chony just has an iron fist, or rather, an iron finger?? Either way, it's good to know Yamaha i.e. Steve, is looking over our shoulders offering customers of their products assistance in time of need. Bravo Steve!

Best,
Mike

This is why a backup keyboard is imperative during a service delay....etc...
The Show must go on....

But what is Steve Deming actually doing about this particular problem.....speeding up repairs I hope or? We need more like reps like Steve all over the world....a good & SPEEDY repair is a happy customer!!



[This message has been edited by Dnj (edited 07-08-2008).]

I give Steve Deming MUCHO respect! When I had the NP-30 and reported the issue which was eventually reported by quite a few owners.., I wasn't taken seriously at first (my understanding is I was the first one to report the problem).

I was sharing my experience with others on various forums..., and out of nowhere Steve Deming calls me at home. BAM!! problem found, Yamaha Japan confirmed.., shipped parts, took my unit to a local center and it was repaired. Steve's a very nice guy, and is always willing to help customers--personally I think Roland could use a guy like him, as they're not always considerate over the phone.

[This message has been edited by squeak_D (edited 07-08-2008).]

When was the first time you saw a factory rep from any manufacturer other than Yamaha jump in and offer to help? I've been on this forum for a number of years and Steve is the only factory rep that seems to care about his company's customers.

Thanks Steve for everything you have done over the years,

Gary

------------------
Travlin' Easy

Domenik from Lionstracs is always available and he answers any questions customers have very quickly. I've never seen another instance where the actual owner and President of a musical manufacturing company is so accessible.

Steve and Mark from Yamaha may pop up on this forum here and there but when I was having software issues with my 9000 Pro all I got from them was the run around. Yamaha knew the problem with the 9000 Pro was due to the CPU but they wouldn't come clean about it and lied to me about what was causing the problem. It wasn't until I spoke with another Yamaha rep at AES that he told me the truth. Needless to say that rep wasn't Steve or Mark.

I'm glad that reps show up on this forum but don't think just because they tend to one or two small problems here and there that they try and remedy them all. Yamaha certainly didn't care about my problem on an instrument that cost in excess of $4K.

I also got a phone call out of the blue from Steve yesterday offering assistance for my Tyros 1 issues.

That Steve was hands on enough to make the effort to contact me personally and to offer to assist me in getting it repaired is simply awesome customer service.

Before I bought purchased my first arranger a few years ago, George Kaye put me in touch with him and Steve couldn't have been more patient or helpful answering my 700+ questions I had for him. Ultimately, I bought the Tyros mostly because of the info he provided.

Chony-The exact same thing happened to me with the T1...I would up switching some compatable buttons and haven't had any trouble since...

Oddly, my unit has stopped doing it (F & B's all sound at 100% no matter how lightly I depress them.) So for the moment, I'm in a holding pattern.



------------------
Bill in Dayton

what is up switching?

At the time I had a PSR3K as my backup and really, really didn't care for it...so, the solution that felt best was to switch my break button with the music finder which I never use...



------------------
Bill in Dayton

I dare say that not all Reps at Yamaha know the intricate in's and out's of all their companys products for the simple reason that certain information isn't always shared between the various levels of hierarchy, and or, amongst different divisions of management within the companies hierarchy.

But then again, if Steve or Mark did know the situation with the 9000 PRO and still gave you the run around, then it was most likely because their superiors told them to answer in a certain way if they got asked about that particular question i.e. "CPU being underpowered", etc., regarding the 9000 PRO. Being good employees of a company sometimes requires obedience in a situation where the actual employee(s) might not be in full agreement with the managements handling of the situation. In other words, they didn't want to lose their jobs in the process if they were to disobey the direct orders from their superiors, so they answered accordingly when asked about that certain 9000PRO issue or whatever the case might be.

I tend to think that it was a case of not knowing about that particular problem with the 9000 PRO instead. Since not all information is shared between different levels of management, because of company policy and management directives within the top levels of the company, some employees therefore are, needless to say, left in the dark regarding certain topics and areas of information with their companies products within different divisions, sub-divisions, or branchs of the company. Like our friend Ian for instance.

>> You know, the same kind of thing that happens regarding the sharing of information between the different branches of our Government agencies i.e. - FBI, CIA, NSA, FDA, FTC, FEMA, State & Local Police, etc., etc... Sometimes it's like pulling teeth for them to communicate certain (and in almost all cases) "pertinent" information amongst themselves. Although, with the government agencies it's more of a pride thing going on as to why they won't share certain information between themselves, as opposed to Yamaha or other corporations and businesses that deal directly with the public, where information is filtered from the top on down and only to those who absolutely need it or have to have it get it. Depending of course on the sensitivity, secrecy, or nature of the various information in question, it is either given or consequently "not" given out and ultimately it depends on who you are within the company as the final determining factor on who gets what - and when.

Best,
Mike