Tom.., you can't rightfully expect a company to honor a warranty (even if it's a two year warranty) to the second-hand buyer. No company should be obligated to honor a warranty to a second hand buyer (unless it's listed as a transferable warranty and is company policy).

Often warranties cover the initial buyer. It's not right to expect any company to pass on that warranty to the next buyer. Buying something second hand (regardless of whether it's new or not) does not and should not give you the full privilages (as it relates to the product warranty) that are afforded to the "original buyer".

That's unreasonable IMO. It's bad enough we're a nation of "Getting our cake and eating it too", but now we want the cake, the right to eat it.., and the right to take some of the cake from the guy next to us. Greedy, Greedy, Greedy.

Look at it like this. Let's say you purchase a keyboard from the original buyer. The keyboard has a two year warranty. The original owner has had the keyboard for one year and six months. Perhaps he used it for gigs, but it's in MINT condition. He then sells the board to you. You've had the board for 2 months and now it breaks down..., should the company be liable to fix it for you under warranty? ABSOLUTELY NOT! That company should NOT be obligated to fix that board considering it's now in the hands of the second owner. It lasted for a year and a half without any problems from the original owner. Two months in your hands it now breaks.., and in the hands of the second owner.

Put yourself in the companies position. Perhaps it broke because your playing style, and treatment of the keyboard may be a tad more aggressive than the original owner (the name Bert Smorenburg comes to mind.., when considering a more aggressive user).

That keyboard may have broken down because of how you use and how you physically treat it (although you may not think your playing style or usage is more aggressive than the average guy). I can only imagine if every other keyboard player out there was a Bert Smorenburg...., companies would probably see their warranty repairs double

Companies should not be obligated to that second owner unless they have a written policy for it. What happends if within that 2 years the keyboard is on its 4th owner and it breaks down.... Why in the hell should a company still be liable after 4 different people with 4 different playing styles and 4 different ways of physically handling and treating the thing be held liable to then fix it....?????

Hell..., this forum is an EXCELLENT example. When you really look at it... how many times do you think a particular keyboard has changed hands between members here (all within the warranty period)? Geez.., some boards here are on the 3rd owner by the time the warranty expires! That's 3 different owners, multiple trips through UPS, FEDEX and their employees... Based on what goes on here with transactions should these keyboard makers still be held liable to fix these products????




[This message has been edited by squeak_D (edited 12-11-2008).]

Squeak,

We will have to disagree on this one. To me two years is two years regardless.

Tom

Yes..., you can say that because YOU don't own the company. Perhaps if you owned the company then found yourself swarmed with warranty returns from products that have gone through multiple owners.., perhaps then you may see it differently.

IMO I think you're asking a bit much of the company at this point. Again.., goes back to how greedy we're becoming and unreasonable our expectations are getting for business owners.

It was a very kind move on Korg's end to honor that warranty. However, they had NO obligation to do it. It does go to show that Korg is a good company though, and they knew the risks they were taking by honoring it...

Think about it for a minute.... When you buy that keyboard (a portion of the cost to you) is (unforseeable warranty repair). A portion of your purchase, the next guy, and so on will go towards this. If companies start extending these warranties to 2nd, 3rd and 4th party ownership NO DOUBT within several years you'll see that translate into an increased cost to YOU the consumer when you buy their next and greatest arranger.

This is s common and OLD business practice. The Pharm/Drug companies are a great example. While they rake in the profits they set aside millions upon millions of dollars for any "possible" lawsuits that may arise from their products. A lot goes into figuring the cost of a product.., and unforseeable warranty repairs are part of that cost to the consumer. We all pay a little bit on it with each purchase.

Would you want be the high seat at that board meeting when the company execs show you the numbers in increased costs for these extended warranty repairs....???



[This message has been edited by squeak_D (edited 12-11-2008).]

If I buy a car, the remaining warranty is honored...why not keyboards?

Your remaining warranty is honored on a vehicle because the company has this WRITTEN IN POLICY. You get extended "transferable warranties" on autos because the auto maker has made the decision to pass it on. Sure it's great for future business.., but you can't force a company to provide this type of warranty.

Transferable Auto Warranties wasn't because the company is being nice.., it was a business decision made due to low sales and profit loss. Extending that warranty is good for business (it also helps in that possible buyers might change to another brand of car maker). However, companies are not obligated to provide these types of warranties. Just because the auto maker does it doesn't mean everyone has to do it...



[This message has been edited by squeak_D (edited 12-11-2008).]

Then keyboard manufacturer's should follow suit and have a transferable warranty.

I would like to see it, and I'm sure there are many more here who feel the same way.

Hey..., I personally would love to see keyboard makers offer transferable warranties. However, we can't force them to do this.

Understand that (again using the auto makers as an example) often these transferable warranties are a result of a company who is hurting financially and looking for ways to help increase sales.

Will we see Korg, Roland, and Yamaha offer these types of warrranties..??? It's hard to really say..., but until we see the CEO's of the big three keyboard makers pleading before their countries congress for a government financial bail-out..., we can't really expect much.

The way I hear it, most European countries have MUCH better warranty policies by law in their countries.

It is, of course, only in the USA that the consumer gets the shaft as much.

Long live corporate profits! The hell with those pesky consumers!

(And before the 'fair and balanced' far right chimes in, ask yourself why these corporations are willing and eager to do business in those countries where they ARE forced to provide better warranty support... If it's good enough for Europe, why isn't it good enough for the lowly US citizen? Oh, that's right... SCREW US! Profit, profit, profit! )