Sasha returned my call promptly. I explained the problem and she immediately issued a pickup order to UPS. As soon as it is picked up, she will ship another, EXCEPT the next shiment will arrive first week in April.
She offered to do anything I wanted to make me satisfied (get your minds out of the gutter guys) but I told her I was not in a rush and wait until they got the new ones in.
I asked her how many problems they have had, and she said, with the powered seakers, about 3% of sales, and they have been selling a LOT of them. Then, she said of those 3%, only 1% actually had something wrong other than pilot error.
She said it was usually due to something like a faulty solder connection, as I suspected, or rough shipment.
I must say they have been very gracious and are trying hard take care of their customers.
Rare in these times!
Now, if you are not interested in the speakers, it's o.k. You don't have to comment, nor do you have to even continue reading this thread.
DonM
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DonM
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