Hi AJ
I recently bought a new SD5 from a dealer her in the UK and have been having problems with saving various things to the registration for instant recall.
The pianist mode will not also the octave feature.The leeft hand volume returns to maximum on boot up but all other master volumes are saved.

You said in a previous thread these features are not saved on power up ..... then why are they featured in the registration menu as an option to save them along with all the other features.

I use the keyboard professionally and these featurs are a make or break for me in the type of act that I do.

The shop have been as helpful as they can but they have very limited knowledge of this board.

All other makes of keyboard allow these features to be saved for instant recall and according to the registration menu the SD5 does as well.

This seems like a fault to me that could be easily fixed with an op update.

Can you help AJ as I am running out of options.

Thank you.... JDX.

AJ - check your email.

Where did you get the kb from I think I know a man who can help you, email me

Hi JDX,
I would also be interested to know where you bought your SD5 because I thought there were no Ketron dealers left in the UK - I even emailed Ketron Italy but never had a reply.
Hope your problem is soon solved - the SD5 sounds like a very much underated keyboard although I have heard of this fault before - Ketron are supposedly working on a fix for it now.
Best wishes,
Tony

Hi Anthony

I got the SD5 from Keysound in Leicester.
They concentrate more on Korg Roland and Yamaha than on Ketron though I'm sure they would be able to order one for you.

Another dealer Keys of Oldham also stock Ketron products.

I hope this helps.

By the way AJ are you there to answer the questions posted in this thread please.

If you email KETRON Italy you won't get a reply, the undead only come out at night, there too busy correcting the bollocks of the past, re-writing the Holy Bible and OS3, perhaps that answers your question, sorry I can't be more blunt! I did raise AJ a week back but even he has dropped off the radar again I am begining to have serious doubts about things in genaral with KETRON, people become very wary don't by the kit and it goes belly up if you are not careful I have never understood the KB buisness, it's a bit like juggling jam! With numpties like us providing the jam!



[This message has been edited by Tony Hughes (edited 09-19-2009).]

You guys do understand that AJ only works part time for the U.S. Ketron distributor, right? Unless something had recently changed, he is a salesman at one of the larger independent retail music stores in the U.S. so he is not spending his every waking moment reading posts in this forum. I on the other hand, would have been happy doing that very thing but I think my price was too high for the distributor since I never heard anything from him after sending him a proposal.

You really need to let the company who sold you the instrument provide the support. Part of the profit they made on the sale should go toward after-the-sale support. And if they cannot provide proper support, possibly you purchased from the wrong dealer. It is not the responsibility of another country's distributor to provide support, nor is it the manufacturer's responsibility, it is the dealer who sold you the product directly.

Best Regards,

Dave

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Wm. David McMahan
LearnMyKeyboard
JazzItUp Band
The Modulators

[This message has been edited by WDMcM (edited 09-19-2009).]

David,

I understand every word you wrote and I fully agree, however it's not the dealer we have a gripe with - it's KETRON - the dealer can't finish the unfinished symphony ,AJ goes well beyhond the call of duty and perhaps we should not ask him from any country your right there too, however he has always appeared to know much more than most about Ketron and he will usually respond, the answer to the thread was mainly about emails that don't get answered from Ketron , my explantion of there head down approach was very appropriate,KETRON don't read this site the truth hurts.

Regards

PS what profit are you talking about dealers only make about 10% on a KETRON sale, thats their fault.

Hi JDX,
Thanks for that info and your prompt reply.
Glad to know who I can contact if I decide to take the plunge - just going to wait and see if Ketron sorts these problems first.

Hi Tony (Hughes)
Fully agree with your views on Ketron and also with your reply to David McMahan - nothing the dealer can do until Ketron sorts it.
Unfortunately, AJ seems to be the only guy,
officially connected to Ketron, who will try to help Ketron owners.
Yes, there should be an AJ in every country - these problems do put people off from buying Ketron products which is a shame because they are great sounding boards.
Best wishes,
Tony

The only reason I am commenting here is because having worked for another U.S. distributor of an Italian product I am pretty familiar with how things work in this area.

The manufacturer is just that, the manufacturer. It is required by each distributor that the responsibility of service and support is supplied by the distributor. If there is something that a distributor can't handle, then they will contact the next level up, typically the manufacturer and get the answer and then relate that to their customer, who is the retail dealer, not the end user. What I am getting at is this; When you have a problem or suggestion, if you think you are being smart by going directly to the manufacturer you are not. As some of you have noticed, it can be a rarity to get a response to an e-mail directed straight to the manufacturer originating from an end user. The BEST thing to do is to go to the dealer who sold you the product. Why? Because the dealer will contact the distributor rep for that brand who will then forward the info to the distributor who will then contact the manufacturer if necessary (who by the way will actually pay attention to an e-mail from a distributor and hopefully provide an answer or solution to the query). Yes this seems like a lot of being bounced around but it is the only way of insuring that your request will at least be seen by the manufacturer if need be. In short, if your e-mail is probably not going to be seen or responded to if sent directly to the manufacturer, why bother. Why not go to the person who is going to care, meaning the person who sold the instrument to you in the first place. If the dealer is unhappy they will not buy additional product, which will make the rep/distributor unhappy which will push somebody to work hard in getting an answer from the manufacturer.

Now of course the above is contingent on the rep and/or distributor being diligent in their duties to their dealer base and also the dealer in putting in the initial effort. Which as Tony Hughes mentioned, the small profit margins on keyboard products isn't exactly a big motivation to go the extra mile. But who is to blame for that? We can start with those who try to bargain down to the last penny and pit brick and mortar dealers against each other or worse, a free standing store against a website with the overhead of pocket change. And then the dealers themselves for not having the guts (or maybe knowhow) to hold to a reasonable profit. And its got nothing to do with the economy; there are plenty of people spending money.

Dave

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Wm. David McMahan
LearnMyKeyboard
JazzItUp Band
The Modulators

Dave,

I agree with all of that, the problem we have (the customer) we bought the Audya in good faith not knowing how unfinsihed it was or if at all, with Ketron development comes much later, the dealers know this from the Ketrons passed but it's too late when you got it. It tosh keep saying "yes but it sound good"

Regards

I understand what you are saying. But if you and/or the dealer are already aware of a company releasing unfinished products, then whose fault is it when you buy yet another model of that brand? That is not meant to sound mean, sorry. It's just that it should be expected that an instrument will go through multiple software updates throughout the beginning of its life. Then again a lot of the fault goes to the manufacturer and its distributors for releasing specifications and features before they are actually realized. I feel a product should be advertised based on the capabilities it has at the moment the advertisement is written and not mention features that have not yet been implemented. That would solve some of the problem. The other thing that would help is for the person who purchases a product does so with the understanding that what it does at the time of purchase is good enough and does not make the purchase because of a feature that is coming.

Best Regards,

Dave

------------------
Wm. David McMahan
LearnMyKeyboard
JazzItUp Band
The Modulators

I think we all agree that Audya was released too soon. But it is also up to the dealer to inform the customer of all of the features or lack of features. Also if product support is available form the dealer or the manufacture. Also it is up to the customer to research and educate themselves before making a $5000.00 purchase.

I'm sure many of the Audya problems would have come to light with a couple of hours of testing it and if the pros out weight the cons than by all means, go for it.

jdx,

In the SD5 (UTILITIES-REGIS MENU) you can program/set what features you want each registration to remember (on) or ignor (off). Take note that some categories (e.g ARRANGER MODE) has a whole page of sub-features below it, however if ARRANGER MODE is set to OFF, then all it's associated sub-features are automatically IGNORRED regardless of their status!!
Your manual should have a list of the current features (OS 1.1) that are stored within a registration. Some other features are also stored within POWER ON SETUP (SAVE-POWER ON SETUP (F3)) i.e these are automatically configured when the keyboard is turned back on.

Thanks,

AJ

PS: And with regards to my standing with the following (all contract through my company, AJAM Inc.) ....

* KETRON Italy - Engineering and Style development.

* KETRON USA/CMC Dist. - PRODUCT SPECIALIST.

* OTHERS - Style development.

I dont know why people bother AJ, AJ has nothing to do with Ketron Italy or anything.
He works for the US Distributor part time as Dave said, he is not responsible for the Audya
or anything that has to do with Ketron. Pretty soon he will be responsible for everything???
Even though he has noting to do with Anything???

Nedim,

Got Yah,

But AJ is AJ he can speak for himself and he is good at it, he make films he's a star and when he sees a question he can answer he does, there isn't anything wrong with sharing your knowledge on this site in fact that's what it's all about. Bikes and all!

I bought and Audya and it's like when the Yanks landed a man on the moon, would they get them back to Earth, will we get the Audya fixed, don't forget Ketron in not NASA.

Regards Nedim I do respect your veiws

Tony


[This message has been edited by Tony Hughes (edited 09-19-2009).]

[This message has been edited by Tony Hughes (edited 09-19-2009).]

[This message has been edited by Tony Hughes (edited 09-20-2009).]

Hi AJ

Firstly thank you for your reply and secondly I do not think anybody here is demanding AJ's help we are simply asking a man who has product knowledge for his assistance of which we are grateful.

Having said that AJ I have already selected the features that I need to save by selecting on or off in the registration menu but it still does not save the pianist / octave/ etc.

One thing confuses me .... you say arranger mode must be turned on. I have scoured the keyboard and the manual and can not find an option to turn it on or off. The arranger mode button on the keyboard just gives a two page menu of preferences and the arranger pages 1 to 4 in the registration menu give on/off preferences for saving various features in to a registration.(which as I say I have selected but pianist/octave etc wont save)

Once again AJ any help you give us here is appreciated and I speak for myself when I say it is not taken for granted

Thank you.... JDX.

Just to clear up any misunderstanding, without AJ's input on this forum we would be all the less wiser, he will always answers our questions if he can and I know the manufactures should be doing this, but they don't, in fact we would not be be asking questions if the products were finished and fully operational, I hold AJ in high regard as I am sure you all do.

Regards

jdx,

I was refering to ARRANGER MODE under UTILITIES - REGIS MENU. The Arranger MODE section here has 3 pages of individual controls that can be set to operate with or regardless of Registration selected; but if the entire ARRANGER MODE is set to OFF, then whatever settings are within it's sub menus are also ignorred (OFF) regardless of their status - - not ARRANGER MODE (F4)!!

Let me check on PIANNIST and OCTAVE settings within the Registration!!

Hope this is clearer?

Thanks,

AJ

Hi AJ

This function is set to on.

I have spoken to someone in the UK who has an SD5 and knows it well.... and it seems that although these features (pianist/octave/harmony etc) are within the registration screen with the option to save them..... in fact it won't.

This looks like something Ketron have overlooked and the op system needs an update
which is what the shop have told me I will have to wait for.(even though this keyboard has been out for a long time now)

Can anyone else with an SD5 verify this.

Hi all

I have spoken to e few people with SD5's now who confirm these features (although there within the features on screen as an option to save into registration) in fact will not.... so a major bug I think.

Aj have you had a chance to check this yet my friend.....
Pianist mode/Octave/Harmony/Portmento.
All able to be saved according to the specs.. but in fact they will not.

Shop says they can not help as a repair or replacement will not fix this as it needs a system update which I have been told to wait patiently for even though the board has been in production for possibly 2 years or something like that without an update.

OP system update long overdue on this.
Ketron are you listening..... Audya bugs are being fixed immediately...
What about us with SD5's.

JDX

Who says they are JDX not from where I am, same as your 2 year wait.

One thing I noticed about the SD5 is that the Jump feature never worked correctly. Ketron is aware of this. Don't know why they haven't corrected it.
I suppose improving the Audya is taking most of their resources.
DonM

Nothing works correctly...nobody does nothing about it. I can write down at least 15 bugs on SD5.
First of all the thing is MIDIless, the worst thing i've ever experienced in my life.
Its MIDI routing and controlling other things is nonexistent, forget BAD but nonexistent.

[This message has been edited by Nedim (edited 09-24-2009).]