Tony, I understand your frustration with Ketron. As a long time player of the brand, I have issues with them, too. Mine are related to business ethics issues, and most people here know what they are.


Russ

Captain Russ

I had seen you mention something along these lines before in the past, but I did not quit understand exactly what happened between you and Ketron then. Could you please update me at axa130@hotmail.com so I can look into this matter further and know what non-ethical activity transpired between you and Ketron?

Thanks,

AJ

Russ,

I am like AJ don't know about that, would it help if you let us all know again what it was. I think they have a real business ethics problem that is obvoius, but maybe there is more.

Regards

Tony

The issue is direct sales to end users, intentionally bypassing established distribution...even making requests that dealers not be told of the "deal". That's an absolute "no no" in the distribution business. Ted knows about it. I called him. George knows about it, as do other current and former dealers and some long-time members here. They also know the individual involved and of other incidences, and have registered their concerns as I did.

That is so wrong in the distribution business that I basically paid more "used" than the "direct" price offered for my SD-5 and Midjay, and went to another manufacturer for two house pianos I was asked to procure.

I'm a big fan of the line, but am NOT a customer, given this situation.

I work with manufacturers around the world setting up channels of distribution, establishing territories, setting policies concerning sales credit for leads at trade shows, etc. As far as business ethics go, in most industries, even one incident like this would result in lines being dropped and staff members involved dismissed.

Russ



[This message has been edited by captain Russ (edited 01-13-2010).]

I totally agree, why didn't all the distributors drop Ketron , this is a hanging offence surely.

Captain Russ is talking about CMC's business practices, Ketron's USA distributor.

Did Ketron drop CMC the SECOND they knew about it? If not, this is squarely on Ketron, not its' affiliates...

how do we know for sure if Ketron even knows what happen?

Maybe because they can read?

We can't know for sure that they read this forum everyday, every month or even every year. I know something happened (bits and pieces) but I still don't know what exactly happen. I not sure if AJ even knows what exactly happened.

I'm not defending CMC, I really miss Bell Duvox, Aldo and Lou. They were very upstanding and helpful group of people. They had a showroom and repair center up in Nyack, NY. The customer can first. I have to say when the both retired and sold the business, I believe it hurt Ketron in the states.

If dealers really want to ketron to hear them about CMC pratices, they should be sending letters to Sandro directly in Italy.