TWD,

Skude will be smarting when he reads this, Skude next year come to the UK for your hoildays and get a fair deal! BTW TWD you do know that when Skude saw and heard the Audya in the USA he fell in love with it and had to take it home with him, he would never have thought it would end up likes this, would you. Is he to blame in any way for this, it looks like he is, no one is taking a blind bit of notice of him. They all wish he would just crawl in a hole somewhere. Ketron Italy know what is going on.

[This message has been edited by Tony Hughes (edited 07-07-2010).]

No, this case is done more complicated than nessesary.
Support should be given wherever you buy and regardless where you live.
Ketron are the ones who give the warranty, and they should care by use
whatever representative or distributor needed to help customers.
At the end, if things treated right, it's not dealer or importer and
certainly not the customer who should have to take any of the cost, it
is Ketron.

Cheers
GJ

AMEN!!!

No manufacturer can afford to be shipping keyboards around the world to people that have problems. (in fact you try getting a warranty repair done on your Nikon if you brought it outside your country)

Sorry but some of you don't have a clue how a support system works.

I am not blaming Skude for the odd situation at all. The truth is it should never have reached the point that he had to contact Ketron Italy. It was a little more complicated than usual because of his location and where he brought it from but these are things that can easily be sorted - the world is not that big!

Once Ketron Italy were told of the problem how long did it take them to react? just days.

Tony,

I'm not sure what I did to you that would have you include me the chain of problems.

I have done everything I can for Skude to a certain point.

Skude is on contact with me and I have done what I can since he is in another country shipping anything is a crazy expensense.

You also seem to think I made a killing off of selling Skude a Audya, you may have been ripped off on price, but I sold it to Skude at a great price.

I read Skude might be traveling to the states, this is something I might be able to work with him on. Not you, but him

Skude, email me and we can talk

I might need a break from here.

------------------
www.AudioworksCT.com

TWD,

I have 4 Nikon cameras, when buy a Nikon camera it comes with a multi page book in yellow, it's a passport, it come with this and a very very very comprehensive technical manual also. The yellow book is the camera’s passport and it will give you the right to have the camera repaired anywhere in the World FOC. You picked a hell of a bad comparison there TWD, do you want to try Samsung now and then Sony. You are all trying every bloody excuse in the book and none of it cuts any ice with me, I will end up giving my Audya to Skude that will be his only hope. So there is the difference, Nikon and manual to die for and the assurance that the manufacturer will honor the guarantee wherever you buy their product, no bitching, whining or gnashing of teeth! TWD you and I know that if something went wrong with my Audya and I knew nothing about electronics, I would be struggling to find someone in the North West UK to put it right, there are some fine quirks in Ketron software that most KB engineers would not have a clue and it is not at all documented by Ketron. Loading ROM back up is only one. These are things you don’t know about when you buy an Audya. It’s like going out with another women when you are married, you are seduced by her and don’t even consider what will happen when her husband finds out or your wife. This is another one hell of a bad compassion, because everybody knows exactly what’s going to happen, it will end in tears, just like this. TWD it does look like the World is much too big for Skude.

Hi guys
What I have said is that I have not been very happy about the way the US distributor has handle this case. If they have problems dealing with the factory, and that's why everything works so slow, they could at least told me what was going on. Ketron Italy did act pretty quick sending me those parts. I have told them that my Audya still has the issues as before, and I'm waiting for their answer. I have updated them several times. It's been 9 days since I've heard from them, and I have to admit I'm a little worried that this takes so long. If I can't get these problems solved this month I'm really in a bad situation, from August I'm very busy. When it comes to warranty questions I think it's rather stupid if you don't have warranty if you go to another country. What about all those that buys in europe, because they cannot get their gear in their own country. The other day I talked to this musician from LA, he had been playing in europe for several years, only been back home once. Most of his gear was bought in the US. BTW I have no issues with Frank, he knows, and he never said I had no warranty since I went to europe. I will let you know when/if I hear from Ketron.
skude

[This message has been edited by skude (edited 07-08-2010).]

One more thing. It would be great to know if Ketron still works on my Audya problem. I know they can be busy at the time, but I would think they read their mail. A few words back telling that they're on to it, OR just ask me to go away, would be great, than I'll know were I stand. I think no reponse is the worst.
skude

If the manufacturer can't afford to support the customers, they don't afford
to ave any customers at all!
They don't have to ship keyboards in other way than usually when distribute.

Well,
maybe some of us don't know all about how support works, but we know how it
should work to be in accordance with what we get to know when buy stuff.

Regarding "case Skude", it is representatives in Norway as well, Ketron could
just handle it from there. But probably a problem for Ketron when they know
Audya cost almost twice of the cost in USA here?

Cheers
GJ

please don't twist my words to say that the factory cannot afford to support customers, that is utter hogwash and not what I wrote at all.

Skude. Ketron asked you to be patient whilst they looked into the intermitant problem (these are hard to solve). They do not need to contact you again just to say they are still looking into it. 9 days is very little time for this. Have you told the Norway distributor though?

As for warranties not being valid outside the country the instrument was designed for. This is standard practise across the board and its how the law states it.

I brought a Professional digital camera from germany some years ago. It was the same for me, and the UK distributor would not even supply an owners manual when I told the the seiral number. It is to try and protect each countries finacial interests I guess.

Another major company I do service work flatly refuse to honour any warranty for products purchased outside of the UK and customers have to pay the going rate for repairs. They are within their rights to do this and I fully agree with the policy. People should buy from the country they live in (although I understand Skudes situation is a little different.)

In the case of Skude and Ketron Italy - they have offered to help him - so why are people complaining????


[This message has been edited by Tonewheeldude (edited 07-08-2010).]