Update on my failing efforts to get support from Ketron for my Broken SD2 Unit.

Today I again called CMC and once again all 4 of the extensions have voice mail boxes that are full and will not accept any messages. This is now going on 3 weeks and I still have not gotten any response from Ketron other then from AJ who told me to call Ted at CMC and provided me with his contact info.


I have ordered a new SD2 Unit from a dealer and he has been waiting over a week to get one in from Ketron. As far as I can tell he doesn't know for sure when he will get one.
Deane

Ketron Italy pretty much shuts down in August due to a holiday or tradition. I have no idea what it is, I think I heard the whole country does that.

Latest update on SD2 Unit issue.
Now into a month since my SD2 unit broke and I have still not heard from Ted at CMC or any other Ketron person except for AJ who has emailed me twice. Bottom line, not a thing has been done to support this product!

I have ordered a second one because I use it with some very good software and get awesome results - otherwise I would be done with Ketron. How they sell $5000.00 keyboards to people with this level of non-support is beyond me.
Deane

Deane,

I take it you have not got the new SD2 yet, I think the factory is shut and you won't get one until mid Sept if thats the case, unless it's in the post. I have never seen inside the SD2 but with it been a low cost item perhaps $50 to make I don't think you will get it repaired. If they are going to fail early in life, maybe you should order two one as a spare, have you asked around do they have an history of problems, I have not seen anything like that.

Tony

I have found the SD2 tough and reliable. I guess that corrupted upgrade brought it down.

Bernie,
That is correct. Ketron's upgrade killed the unit. That is why I think they should replace it for me. The one I ordered will have a serial number outside those that needed the upgrade.
Deane

I have talked with the people at the distributorship and with their "rep/product expert".

Unbelievable that they're still in business. From ethics to customer and product support, it just "ain't happenin".

How sad!


R.
SD-5, Ms-60 and Midjay owner

We don't have that problem in the UK we have a Fist class
distributor TWD.

He will get anything fixed in the UK.

Tony

Today, Tuesday, I finally got a call and an email from Ted at CMC telling me to call another number. Guess what? It went to the same voice mail as the other number.

Oh yes, Frank just let me know the SD2 units won't be in his hands for "3 weeks or so". At least he tried.
Bah Humbug!!
Deane

Deane,

You are dealing with little fish in a big pond. Why bother Thomann has 3 in stock, perhaps at a better price.

http://www.thomann.de/gb/search_dir.html...amp;gk=&bn=



Tony