... I didn't think anyone in the UK would be interested either (given that the styles developed in this package were oriented towards the US and might not suit the type of music generally played in the UK and Ireland), but music is indeed an International language as we now see.

Some interesting suggestions are also coming from the UK with regards to future styles and features for Audya!

Get some good country in there AJ--with Garth Brooks /Johnny cash/ and modern country Brad Paisley and Toby keith to name only a few

I think the answer given above hits the nail right on the head of why the support is rubbish at ketron. What would be so wrong about give the contact email address of a ketron tec who's job after all is giving advice and support to people who buy Ketrons products, instead of having to jump through hoops and filling in on line forms,. AJ here make no bones about giving his contact email or phone number where he can be personally be contacted and that's exactly what we have needed all along with ketron. But when you have a distributor refusing to give an email contact publicly to someone who needed it then its no wonder this company has the name of being rubbish when it comes to getting support from them. Sorry, but thats my opinion .

Of course you are entitled to your oppinion, but without knowing the facts its easy to jump to wrong concusions as you have done. Your all free to email the factory directly, but you shoul always go through your distributor - who you have paid in advance for support when you purchased your Ketron.

My contact is one of the Directors (who speaks very good english), because of his position it would not be good practice to release his email publically - sorry (In this case its not regarding instrument support, but rather software develpment which is why I offered to forward his questions to a Director).

The engineers are Italian speaking only so it would be of no use to email them directly.

TWD,

I think you are right in one aspect, but here is my take on it. If everybody bought their Ketron gear though you, no one would have a problem because you see it through to the end, the problem is not all distributors your knowledge and neither do they care about problems. The best way to go about this is to have an email helpme@ketron.it.com or whatever, there people like Skude would be able to get their top of the range , top of the price bracket KB fixed rather than going through two or three people who will never ever get it fixed. It’s a one stop shop and if Ketron had any sense they would implement it. They only need one person in Italy to read the emails, any crap coming in would be replied with a crap message out and he presto! Look, TWD Frank and CMC will never never never ever fix Skude’s problems, I know it, you know it, the fact that Skude fell in love with it whilst on holiday was not Skude’s fault, it was Ketron fault that they do not have the proper level of dealers , as I said before had he bought it from Thomann his KB would be back at the factory, and he would have a new one. If the new one went on the blink, that would also be back at the factory and he would have another new one, the reason Skude has a faulty KB is Ketron at the root. I know that you are Skude’s only hope now and that’s not right but you are a person who has Ketron all over you.

Thanks TWD

Tony Hughes

Is it standard practise (with the other keyboard manufacturing companies) for end-users/customers to be able to contact the Directors or Engineers directly (just asking to see if Ketron's practise is otherwise 'different') or is there a proto-call that is followed?

AJ


I only made this as a suggestion, there would be problems since we don't all speakey the same and some incoming email may look like a request for ham and eggs not a problem with an Audya or whatever. Take Russia for instance if you have been on their undergoround looking for a station name you will understand, but if you are selling your products WW you should be prepared.

I real idea is make a product that never fails, Ketron is wide open to abuse by it users in allowing the software to be fiddle with. A there in lies the problem. Now if you have a man WW who can fix it all for everybody you just might have the answer.

Tony

Ajamsonic demos finally up at www.AjamSonic.com

Also working on some other demos requested by some (soon to be uploaded).