I'm confused with the Yamaha PSR-S950 recall for a firmware update. In a previous thread, George Kay posted:


A few questions:

Why was there a firmware recall? And why was it necessary to send the keyboard back to Yamaha?

What changes are made with the firmware update? (that only Yamaha can do)

How do we know if the current keyboards already out the Yamaha factory door need to be sent back for a firmware update?

Factory returned firmware updates, early software updates, reported display problems. Seems like Yamaha may have been too quick to release this keyboard, but at least they are fixing...something... but what?

I've decided to wait to make a purchasing decision until this is cleared up.

I'm told they called ALL the early US shipments in before they were shipped to the dealers. They have been released now, so everything should be o.k. I'll know in a little while, as mine is on the truck for delivery.
DonM

I'm probably just about as anxious for DonM to get his as he is. Waiting to hear all I can from someones 1st hand experiences.

It's keeping me off the golf course, because I have to sign for it when it gets here!
DonM

Pity the poor delivery man who shows up late !!!

But Don, once you get it you wont be on the course for a while anyway ...

Probably not until tomorrow!

There was a very small # of units shipped that had an issue. It was was of a nature that we were not willing to just let customers experience it, if we could help it. The effected units are being replaced. If you order now, you will not be getting one of the effected units.

Steve

Thanks Steve! Good to see you are still with us.
DonM

Thanks Steve for replying to my email and posting here ... and for calling me today. This is why Yamaha is #1 for support and why I'm leaning S-950.

Still...I'm just a little curious as for the original recall...was it the display?

Steve,
did Yamaha ever disclose the nature of the problem?
Deane

Just receive S950 for 2 days . Not enough time to test every thing . After playing around a little time my felling is : Over all it is better then S910. Now i can see the firm ware on my S950 is version 1.03 . That is all i can say now . Thanks .

I've been waiting all day and the truck still hasn't come. I have to go to work in an hour, so probably won't have time to play with it today.
DonM

Like a kid waiting for that white ice-cream man truck.
Ding Ding Ding

Hope you get it real soon!

Mine will be here Wednesday!!!
Deane

Larry, I understand your curiosity. If I could discuss it I would. Just rest assured that it is taken care of.

Steve

Thanks Steve, I also received your phone message and understand.

????????? All these secrets!

Steve,
What OS version should be installed on our S950 keyboard when they arrive?
Mine arrived with version 1.02.

Deane

Steve, you know that sooner or later, someone will find out. And Yamaha's secrecy will be viewed poorly. If the issue is being fixed, where's the harm in telling us?

This reflexive corporate wall of silence rarely works out well...