KKK, Seen it, got the tee-shirt, the video tape and the scares, this old hat Donny, your losing your grip, find us some new stuff. Now that big screen, just imagine kicking a foot switch and Bam your music reader, I will have some of that.

You should of keep your Audya Tony......I know you miss it dearly

Donny, sorry KKK

You are right I do miss it, but turning it on scared the crap out of me, I watched it load up and wondered if it didn't what would I do ??? If your Korg didn't work you would take it back to the shop and perhaps get another, not Ketron, no funnies!!!

Why could you get a replacement or have it serviced?

Actually Tony this comment is a little bit out of order - I offered (via Ketron UK) on a number of occasions to help you out but you seemed to enjoy the grumbling on SZ. Initially the problems were caused by your dealer whos laptop powered off during file transfer. Bu even up to the last months of you owning an Audya we offered to have the instrument back and do a complete factory restore to sort out any issues you were having. If you need reminding I can forward you all the original emails.

TWD,

I know exactly what went on, I was there, this is going over old ground, you have helped a lot of people with their Audya problems, but if there wasn't a TWD in the UK what would we do, Ketron have never had a KB back to the factory to my knowledge, it's a bit like toothpaste, it's easy to get out but impossible to put back in. You keep looking after their problems and they will never stand on their own two feet. £4300 is a lot of money for a piece of kit that only one man on the island can repair, stop taking what I say personally, my gripe will always be the manufacturer, they need to look at their customer care, or lack of it, if I bought a new car and you were the only person in the UK who could fix it if it went wrong, figure it out.
I know if you bought a Ketron from Thomann Germany, they wouldn't be taking the top off if it went wrong, back it would go to Italy, now there would be confidence. You must have put in a lot of unpaid hours for Ketron, I do hope they appreciate what they have in the UK looking after their interests, I have a sneaking feeling if they went down the pan you would be the last to hear of it.

Regards

Tony

Tony what's this all about....?
All along I knew the Ketron Audya was and STILL IS a fantastic TOTL arranger KB. I also don't understand why you continued anger towards it. But hey it's your prerogative. BUt I am sure world wide there are many many players that enjoy it immensely.

Donny,

You haven't been there first of all, you on;y played one for a while but never owned one, yes you are right is a good KB. A friend of mine bought a Korg Pa2x it was about 3 years old and the blue leds started to go, he rang Korg UK, send it back and we will fix it FOC they said, this is what they did, way out of warranty, a bit of confidence is all we need to buy product, it's not rocket science.

Well Tony...how do you explain all the "GOOD" things from people owning and playing the Audya? Electronic devices like automobiles new or used will always have their good and bad times.....btw I don't recall what you finally ended up doing with the Audya was it sold or returned to the store, or?

Tony.

We offered to look at your Audya out of warranty FOC but you just ignored us.

For example:

On 03/02/2010 17:12,
> Dear Tony.
>
> I have just telephoned ***** at **** about your Audya and if there is any way we can resolve your situation with the keyboard locking up. As I have mentioned before we do not have this problem with our demo Audya's (including the very first Audya to land in the UK), and neither do any of our other outlets. As you know many of our customers are working musicians and use the Audya regularly in live situations. If the instrument was unreliable it would be impossible for them to work with it.
>
>
>
> With your permission, I would like to arrange to have your Audya collected (if you still have the box). We can test checksum information to see if it was a problem with the manner of updating the software. Following that we will either re-apply the updates in the correct sequence or format the hard drive and carry out a full factory restore.
>
> Let us know if and when (on a weekday) you would like us to arrange collection, along with a convenient address.
>

TWD,

I am like you the original Mr Fix it...


Tony

Tony why didn't you send the Audya in for service and give them a chance to repair it?

Fixed it myself Donny smart like that. Sold it on to someone no complaints from the chap who bought it.

I think its time to put a stop to this now before it gets any more out of hand. I like Tony alot, despite how his messages come across on SZ he is a genuinely nice chap and would help anyone (as he has done). I would just prefer that everytime we see an Audya thread starting that he ease off of the attacks on Ketron's Customer Support when they do not even apply to him.