To everyone who had problem with no sound from the left output on Audya,
I´m curius how everything been solved, I have still this problem, lately saterday on stage in the middle of a song, this has happend about 5-6 times and I can not trust Audya when this happend randomly. Please let me know

I notice the the out from headphone (actualy I cannot try the master out) is good olny if master volume is to max. if you low it the sound stereo --> mono. is simple to try. play style and mute all tracks and play only a guitar that stya major in lef or right. more I close the master volume, and more the out go from stereo to mono.. this append on headphones, and ear only if mute bass and drums and low the master cursor. that if stay at max no problem.

and the other 4 out ? is not possible to replicate the master ? for example use to personal monitor ?

Player1:

I still have occasional left channel out problems. Usually at boot up. May have to reboot a couple of times for both channels to be there.

I wish I had the solution to the problem. I have replaced the sound board and have 4.1b installed with the upgraded sounds. I was sent a new motherboard, however I haven't replaced that as of yet.

The frequency of the problem has reduced considerably however comes back about every third night of playing.

To my knowledge, no one has offered a solution.

Jim

AJ he say loose connection for everything!!!

"Loose Connection" (as is the probable case in many products) is one of the things one should first check when trouble-shooting a product where a problem 'appears' to be happening randomly (especially occuring on/off ... etc).

To those with LEFT channel output problems...
* Does this also occur on the RIGHT (at anytime)
* Does this also occur if you route the output to any of the other outputs 1-4?
* Does this occure only for STYLE PLAY or PLAYER (MIDI, MP3, WAVE) as well?
* Do you have a 'sequence' of operations/buttons pushed to achieve this?

Answers to the above would be helpful in resolving this if it turns out to be a softwre 'glitch'.

Thanks,

AJ

this problem is on styles mp3 and midi I have not tested output 1 and 2 I use the vocalizer for 3 and 4 and there is no problem
Now I have my Audya on repair at my dealer because this must be solved. I started my Audya monday morning before leaving it to repair and there it was again, no sound from left output, I reboot it and yes, it workes fine again

AJ:

Audio out problem NEVER occurs on the Right Channel.

All sound output is effected.

I've had this problem since day one. Sound board was replaced and that seems to have reduced the frequency of the audio out problem but problem still exsists.

Jim

AJ:

One other problem I have is the input sensitivity of the vocal harmonizer. I have the gain trim wheel completely off and yet the harmonizer distorts very easily.

Harmonizer slider control cannot be adjusted past half way up. I tried editing the individual volume's on 1 through 5 of the vocal parts. That helped a little.

Almost seems like the left output problem and the Harmonizer problem are related.

Jim

I sent an e-mail to Ketron re this problem thier reply as follows

"We suggest to eliminate the connectors and to sold the white and yellow wire from volume potentiometer to sound generation board PB 414.
Regards.
K E T R O N s.r.l. "

I assume they mean solder, now without being stupid re this, I am not suggesting that people start pulling the Audya apart, and ripping connectors off and soldering. What I would do if this is correct is take it to a electronic technician who knows what to do properly and get them to do it.

Can you confirm AJ that this deffinately is the fix to this problem.

Thanks

Robbo I have said this all along, things get mixed up in translation and here is a classic example. Ketron should not be putting out this kind of information, I take it you have cut and pasted the text from their email. No one should be taking the top off a new ketron and going in with any tools least of all a solder iron, if you balls it up do you think they would take it back, they won't even take it back to do the job themselves, if you have tested the plugs ie pushed them home or take the loose screws out of the inside of the KB, screwed them back where they should be and you still keep loosing the left channel take it back from whence it came and let the dealer fix it.

From a man of many years of experience taking the top off, bottles and KBs.

Hello there
I have had my Audya for repair now and the soution was a bad soldering and when I fetch it there was another guy with the same problem (left output) the repair man told me that many Ayúdya owner has been for repair and a new soldering was made, after that there is no problem (so far)so hopfully this will be the last comment in this matter

Hey all you LEFT CHANNEL OUT PROBLEM AUDYA OWNERS.

Can we CONFIRM and get more details on this SOLDER PROBLEM and it's exact LOCATION????

Many of you know I've had this problem from day 1!

Just last night while playing a gig it happened again. If I tapped on the keyboard, the LT channel would come back on.

That definitely makes me think its a bad solder connection.

Can we try to get more details on the solder joints exact location? Tony? AJ? Anyone?

I have no problem taking my Audya apart ( Again )and re-soldering the connection.

I will certainly post my results of the repair here and how it was accomplished.

I would be THRILLED if I could finally get rid of the LT Channel out PROBLEM!!!!!

Jim

Hi all left hand channel down users.

This is just my thoughts on the matter, if Ketron don't want to take the faulty KBs back and it is a long way back and they are implying that you should do it yourself, still not certain they are saying this, they should send out a youtube video of how to do it or you should take it to your dealer, I know some dealers are a days drive away for some. If indeed this is a common faulty they should at least release a technical note on the internet. Taking the top off is easy, making a mess of a solding job if you are not use to it, is also easy.

I am having a problem with the RIGHT output cutting in and out on the Audya 5. It comes and goes, it crackles, it's not consistent.

It is not acceptable to pay $3-4000 for a keyboard and have this happen whether it's loose connections or not. What is going on with Ketron Quality Control????

Tony my dealer is 700 miles away!!

Robbo

If it crackles it's a loose connection, get inside there!

Totally agree with Tony here-they should release a You tube detailing some of the current FAULTS/ BUGS that are plaguing their customers-but I doubt if its gonna happen. The reason I say this is that first of all they can not supply a proper manual--mine arrived with my Audya a few weeks ago and its in German. Now , this is great news if youre German but for an Irishman living in Ireland its a bit awkward to say the least. And secondly, I cant believe they still do not supply a SEPERATE manual -in English- for all the A4 modules they are selling and they expect us to "read between the lines" of the
keyboard manual and see if some of the functions detailed there are pertaining to the Audya 4 or perhaps it only works on the keyboard version. I know someone is going to say oh well its the same Engine driving both but i disagree as I feel that theres a ton of things that can be done with the keyboard that can not be done with the module -and vice versa .
So, wheres our A4 manual Ketron ?

Quote "NiteLife Hey all you LEFT CHANNEL OUT PROBLEM AUDYA OWNERS.
Can we CONFIRM and get more details on this SOLDER PROBLEM and it's exact LOCATION????

Many of you know I've had this problem from day 1!

Just last night while playing a gig it happened again. If I tapped on the keyboard, the LT channel would come back on.

That definitely makes me think its a bad solder connection.

Can we try to get more details on the solder joints exact location? Tony? AJ? Anyone?

I have no problem taking my Audya apart ( Again )and re-soldering the connection.

I will certainly post my results of the repair here and how it was accomplished.

I would be THRILLED if I could finally get rid of the LT Channel out PROBLEM!!!!!

Jim
end quote"

hey Jim, how did you go, and when will you have a proceedure on line to follow.

Thanks Robbo

Hey Jim?

BUMP

Do you know how many solder connections exist in the Audya?

I have found a workable solution for my right channel output issues; Turn the Master Volume Slider ALL the way up. This seems to help the problem; although I have no confidence it won't happen again.

Also, has anyone experienced intermittent screen flashing?

Also, how about intermittent freezing?

Sounds like a faulty soldering job...I told Sandro not to hire those UK guys..

Robbo:

Yes, if I bump or tap on the metal part of the keyboard, the LT Channel comes back on.

However, not always! Sometimes the Lt Channel will sputter while playing and a bump will sometimes correct it. If not, a reboot will usually correct it. Sometimes 2 or 3 reboots are needed.

So obviously from the symptoms, there is no guarantee that it is a or just a bad solder job.

It could be a couple of problems. These kind of things are hard to trouble shoot.

Unfortunately not much help has come from AJ or Ketron!

If I have time next week, I'll tear into the keyboard and see what I can find.

I'll post the results and my opinions.

Jim

Player1:

Can you get us some more details on the solder repair you had done?????

That SURE would help the rest of us!

Thanks!

Fran,

We only go to Italy for holidays not to work, not to go soldering for Ketron,Korg,MS or Roland.

I will contact my repair man in the morning to see if he can take a photo where exactly the soldering is

Player1:

That would be great!

Thanks.

Jim

I have been in contact this morning and the next time he will repair an Audya he will photo and send it to me, dont know when but we hope a.s.a.p.

Player1:

Is your Left output problem still gone?

I sure wish I had a location for that bad solder joint. I have the keyboard apart right now, just don't know where to look!

50,000 solder joints in this machine!

Jim

yes everything works fine, try yourself to mail to www.crafton.se to see if you can get the information faster than I can, the guy you should talk to is Janne
Good luck.

Player1:

Thanks for the link. I'll email them and see if I can get an answer about the solder location.

I would have enjoyed their web site, however my Swedish isn't so good!

Thanks for your help.

Jim

AUDIO OUTPUT Resolution:-

To those having issues with outputs on their AUDYA keyboards - Unplug all connectors to/from the SOUND board and re-connect making sure they are fit tightly (especially volume control connector linking the Sound board and the top panel display board which contains the the white, yellow and black cables) - if this is not properly secured, you may experiene volume drop when moved or no total min. volume when potentiometer is dropped all the way "down".

This should help.

Thanks,

AJ

Your WELCOME AJ!

AJ, you should not be encouraging people to open their Audya's. Particuarly if they are under warranty and especially if they are not your customers. It is the responsibilty of the dealer/distributor to sort out potential hardware problems.

The Audya is a tricky instrument to open and its easy to damage boards and cables - Even just getting the screws out from under the front of the keys is a little akward.

If any UK customers are reading this and are experiencing the problems mentioned, please IGNORE AJ's comments (AJ is trying to help but is not a KETRON employee) and contact your dealer or Ketron UK instead (regardless of warranty status)