Skude,

I have been struck down last night with the dreaded plague, INT PHASE ERROR, turned the Audya on and no sound for any side, in the UK, its the first time for me, I had felt cheated until now. There is still something lurking in the Audya and it not a loose connections that for sure.
I have not touch the inside of the Audya since I loaded the last update, I have not moved the KB and I have not had a PC lead anywhere near, it so that’s why I know it’s not a loose connection.

Just a thought Skude, how do you turn your KB and speakers on, on one switch all at the same time or one at a time, speaker1, speaker2 and then the KB.

[This message has been edited by Tony Hughes (edited 10-21-2010).]

Hi Tony.....
Check your Email...

Sokratis, sometimes happend to me too
is a problem of hardisk
not often, but sometimes, and need reboot 2-3 times. I'm little afraid is is hdisk for live
can you explain the problem ?

Tony
Sorry to hear you have some problems. Welcome onboard again. I was hoping you and me could look at a better future after the update, not so sure anymore.
I have a PA system in my home studio with 3 other KB's pluss the Audya connected. Somtimes the PA is on and connected to the other KB's and the Audya is the last one to be turned on. Somtimes the Audya is used with headphones and no PA, then later connected to the PA. I have a Mackie DFX12 external mixer just for the Audya, which is always the last one to be turned on. Let us know if Sokrates1974 has some advice how to deal with these issues.
BTW Going to the store today to listen to the BOSE L1 modeII.
skude

[This message has been edited by skude (edited 10-22-2010).]

What is your problem in Hard Disc??..
Who problem exist??

I don't know if is hdisk, it append only sometimes, not every day. is like reboot without hdisk connected. now I try to use a new westerdigital 2,5 80 gb 5400
that use for bakcup, I don't want that in live crash hdisk and stop working
I don't understand if is hdisk, but read the same message ... sometimes only

I received this message when I first turned on my Audya as soon as I took it out of the box!!!

I didn't even try to play the keyboard at that time; I immediately did a factory reset.

However, I am plagued by RIGHT Output cutting in and out; screen flashes, and periodic freezes.

So....for INT PHASE ERROR need a check in all devices...
Start the key with press F1...
In menu that exist there, press F5 ---> select any device if you want ----> press Enter...
Now the system will be make a check...
In right side when is ok will be have the message (OK)...
When a device have any problem have in right side will be have the message (ERR)...
This device will have problem....



[This message has been edited by Sokratis 1974 (edited 10-22-2010).]

As a general PA rule ....

When powering up, turn on (in this order)...
1. Instruments.
2. Mixers.
3. Amps/Powered Speakers.

When powering down, turn off (in reverse from above) in this order... i.e.

1. Amps/Powered Speakers.
2. Mixers.
3. Instruments.

As for SYSTEM CHECKS on AUDYA if you get an error during bootup, proceed as follows ...

With your AUDYA turned off, press and HOLD DOWN F1 while turning on your AUDYA.
AUDYA will displays a white screen and goes into system check mode.
Use appropriate F1-F10 to manually check for all hardware devices and report device which fails to your dealer as that device might need to be further checked or replaced.

Ofcouse, this assuming there is no 'loose' connection within the board!

Thanks,

AJ

[This message has been edited by Ketron_AJ (edited 10-22-2010).]

Hello AJ and Sokratis,

I played the other night and I noticed a deffinate slowing and quickening of the style, what's happening here? surely we all, that is, must be a majority of owners have the right to expect that Ketron will either have a general recall of product to fix so-called loose connections and or replace all faulty units with one that really works. If this was Toyota they would be out of buisness

Knowing that there are owners out there who have units the seem to be ok, that suggests that something went horribly wrong on the production line in quality control, so when are we going to either get the hardware and software fixes that we need, I am scared to perform with the Audya and the mounting problems are not making me feel any easier....

I too have had the Audya freeze up about 6 times since the last update, this is an old problem not yet fixed, usually an organ key will stay on just one note stuck down, impossible to get rid of other than reboot. It appears to happen when I change voices rapidly to and from an organ voice and always an organ voice that sticks on. If I was gigging it would be embarrassing unless it happened at the end of a song. I think the quality of the sounds is being eroded by the technical issues, a mixture of software and hardware appears to be the problem. There is an acceptable level of commitment to owning and operating an Audya and I think this latest set of events may have tipped in favor of buying something else, at least you cannot say I have tried to be accommodating, I think MS might end up the same way, if they ever get market penetration. I think you need to stick with the big boys however many keys, live drums or what the hell they have. You need big numbers in the market to iron out all your problems if you don’t have proper QA, if you send out KBs that are going to fail with common faults and you don’t put them right, you are doomed, how long it takes for you to be doomed is up to us. Has anyone got an Audya that works perfect, not had a problem at all that is registered on SZ, if so can you tell us what your secret is.

Does this mean that did change also the speed in the screen?? For example from 120bpm changed 125, 127, 130 ect??...
Very curious… I have not heard again something similar.....
Please give me more info about this and tomorrow I will give a report in ketron.....
If it is a bug will be corrected..
I think the next update will be release soon....maybe.....
Thank you...

Robbo,

Darwin’s theory of evolution and survival of the species said “ to survive and prosper you need to adapt” when the style speed goes up and down adapt your playing to catch up or slow down, if someone notice it, just say like me “my timing’s crap” sorry I can’t be more helpful. Are you sure it’s the Audya!!!

So....
Rather it will be supposed to say again that I am not despite a collaborator of Ketron .....
I do not like I feel as if I am person in charge for that it happens .......
I have said again that I know all problems as a user, as also I give report in Ketron in any time all the problems that I see here...
I want to help the users of Audya….
My aim here they is to help as I know….
Only this...... nothing other…

Hi Sokratis,

not trying to inflame the situ, at the time I did,t look at the bpm, I was morre concerned with slowing down and speeding up with the tune, it was one of the accoustic tunes with the live steel string guitar strum, if that helps, and I do appreciate your help, and want to get all of the probs resolved, love the Audya

Hi Robbo.....
Ok.....Today I am very busy but tommorow I will be see your problem...
If you want give me a example your problem becouse don't I understood...
Ok???...
Thank you.....

I have had my Audya 5 for about two mounths now and have had no isues yet. I play it daily and leave it turned on most of the day. I hope it stays that way. Had it out about five or six times so it has been bounced around a bit but I transport is as gently as I can. I hate to have to worry about the build quallity of it so I'm going to insure it and put it through its pace's. I think if I had problems from the begining like Tony and Skude have had I would try demanding a new unit. If that don't work, file suit. Or you could always take a little trip to the factory and poor a 55 gallon drum of whoop-ass on em if they don't comply.

Tony Hughes

Hanging/Sustain notes can be turned off (without rebooting the keyboard), by simultaneously pressing down ROTOR-FAST and ROTOR-SLOW buttons (MIDI RESET).

Thanks,

AJ

INT PHASE ERROR.

When the AUDYA is turned on, it 'checks' all other circuits and only when it gets a confirmation does it move forward. If the confirmation comes back with an error this code is displayed and depending on the error, it will either stop or skip forward.

INT PHASE ERROR - is associated with the Sound Card (loading initial sounds from the HD) and could be caused/generated if e.g. a low voltage/current from a device (e.g Mixer) were accidentally plugged into the AUDYA's output (as has been the case with 3 units here in the USA which we repaired at the US distribution center [CMC] - although this voids the warantee, we repaired those units at no extra charge to the customer).

This error is also associated with the HD - when the unit (during power on) tries to load the relevant sound files needed for operation. A HD in fatigue/damage/missing or bad clusters will prevent AUDYA from loading the essential files. In this case (and for the most part) a NEW hard drive is needed.

Thanks,

AJ

[This message has been edited by Ketron_AJ (edited 11-27-2010).]

AJ,

Can you do this reset on the fly whilst playing and no one would notice, also you explain well why the INT PHASE ERROR occurs but you dont explain why the hanging notes occur.

Hi AJ,

I went into diagnostics mode, and with the led's looks as though the exit button has an led in it but it does not show up when all are turned on??

with the the output diagnostics what should I see say when I press the Tab button
Thanks

Hi

I noticed the INT PHASE ERROR only once after I had turned the Audya off as it was in the registration mode. But now I only turn it off when it is in the Main Screen mode and the problem is no longer there.

Regards Niels

Got it a few times myself tonight as i was rehearsing with the audya 4 module-same as A5 without keys.
Around the same time when i switched on and off I noticed my KEYSTART would not work and there was no sounds.
Switched off/On again and all was ok ???
HMMMMMMM
VERY scary !!

Rusty

I have only now discovered that ketron used a Pentium 3 in the design of this instrument when pentium 4 was actually available ? Is that correct??
Am I right in assuming that pentium 3 is about 5 yrs old?
Is this the reason for all our Errors and crashes?
Come on people --lets hear from the experts here who have knowledge of this
Thanx
Rusty

I think Pentium 3 is closer to 9 yrs old.
I built my computer about a little over 8 years ago and am using a pentium 4. Its ancient! lol

lol...Ketron don't use desktop computer CPU's!! In fact I don't know of any major manufacturer that does.

Rusty 999

Because you have some difficulties finding out your Audya, doesn’t mean that it has a lot of errors. So don't blame Ketron every time you find something you don't understand.

Regards
Niels

So, who then would I blame ? Its certainly not the users who are at fault? Faulty outputs? Errors on screen. Crashes. Freezes.
Lyrics not scrolling properly--sometimes right -sometimes wrong.
I understand enough to know that since I first purchased an Ms3, then Ms4, then ms40, then X4 and x1 and now Audya that i have never had so many problems with ALL of the previouis modules and keyboards as i have had with a brand new Audya of a few months old

Does that mean Audya does not have any errors Niels? I think if you read some of the messages here on Synth you will see how many people are having serious problems with keyboards they pay huge money for. If this was any other product being sold on the international market there would be people demanding that it be withdrawn until the bugs and faults were fixed . It seems to me that we are guinea pigs for a product that is not finished and not only that but we have to pay big bucks for the privilege.
Regards
Rusty

Look Chaps the technology on the Audya we all know is old, USB 1 should tell you that so don't be surprised if you open it up and find old tech inside, the sound sell the Audya and nothing else, if you like the sounds and you have £4200.00 and you buy it you take it on warts and all. After all there has been enogh written about it for you to walk away from the ketron shop if you so wish, sometimes the same shop sell T4. Ketron take so long to make a KB from start to finish that the tech will be old when it comes out the box. This is not rocket science.