Bachus
Senior Member
Registered: 03/02/06
Posts: 7143
Originally Posted By: DanO1
Back to the MZX. I believe that time is of the essence for a fix.
Why? Most buyers of this product have a 30 day full refund on the purchase, with no questions asked.
If there are no updates, I am certain loyal Casio customers are debating on returning the keyboard.
thats a definate possibiliity, 30 day money back guarantee..
yet despite this one bug, people that actually own the product seem very very happy with it... So who knows if they will return it, or have enough trust in Casio to wayt for the next patch...
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Yamaha Genos, Roland Jupiter 80, Ipad pro.
Registered: 11/17/99
Posts: 148
Loc: Haddonfield, NJ, USA
Bachus wrote: So who knows if they will return it, or have enough trust in Casio to wayt for the next patch...
That's the point, though: Casio has done nothing to earn that trust. If you wait past the 30 day return, that's a big gamble given how little information Casio has provided. Communicating to a membership forum group on FB will not cut it.
Bachus
Senior Member
Registered: 03/02/06
Posts: 7143
Originally Posted By: tom moon
Bachus wrote: So who knows if they will return it, or have enough trust in Casio to wayt for the next patch...
That's the point, though: Casio has done nothing to earn that trust. If you wait past the 30 day return, that's a big gamble given how little information Casio has provided. Communicating to a membership forum group on FB will not cut it.
they communicated with the only person that we know that actually complained to them about this... on the media theysaw it forst, in this case the facebookpage..
Again you are trying to make this sound worse as it is... how many people have threatened to send their Casio back ?
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Yamaha Genos, Roland Jupiter 80, Ipad pro.
Registered: 11/17/99
Posts: 148
Loc: Haddonfield, NJ, USA
not trying to make anything regarding this board seem better or worse!
I'm a potential customer (or....was a potential customer) who has been put off by the issues with the board -- and, more significantly, by Casio's lack of communication. I want Casio to succeed here. But not to the point where I'll hand over $1000 for an expensive doorstop with disco lights.
Casio has a choice here: Acknowledge the issue and communicate about a remedy, or don't.
Bachus
Senior Member
Registered: 03/02/06
Posts: 7143
Originally Posted By: tom moon
not trying to make anything regarding this board seem better or worse!
I'm a potential customer (or....was a potential customer) who has been put off by the issues with the board -- and, more significantly, by Casio's lack of communication. I want Casio to succeed here. But not to the point where I'll hand over $1000 for an expensive doorstop with disco lights.
Casio has a choice here: Acknowledge the issue and communicate about a remedy, or don't.
They are communicating with the one person that reported the bug...
Did you try and communicate with Casio yourself?
Mike Martin is quite open, and if you contact him, he will certainly give you an answer on your question...
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Yamaha Genos, Roland Jupiter 80, Ipad pro.
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