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#422870 - 07/03/16 09:47 AM Re: Ketron SD7 firmware update [Re: MSoft]
Yuriy Offline
Junior Member

Registered: 06/29/16
Posts: 5
I'm back in the game !!!I've had a problem with update file for Midjay Pro .Yesterday I've got an E-mail from Ketron - they wrote me to connect with my Ketron dealer in Bulgaria.He sent to me a links - to connect to Google drive.The necessery files was put from Ketron to Google drive.I've downloaded it,installed it in my PC.There is an explanation.The necessery procedure was made with SD card.And now my Midjay Pro work again.They put me a new version - 1.4.0.But I'm not satisfied with it.I've installed an old version - 1.3.4.Everything,that I need is O.K. No more updates!!!!!!!!!!!

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#422876 - 07/03/16 10:48 AM Re: Ketron SD7 firmware update [Re: MSoft]
MSoft Offline
Member

Registered: 12/15/15
Posts: 41
Loc: Vilnius, Lithuania
Can You share this file with others?

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#422879 - 07/03/16 11:00 AM Re: Ketron SD7 firmware update [Re: MSoft]
Yuriy Offline
Junior Member

Registered: 06/29/16
Posts: 5
From Ketron don't give me rights to share this files.Please,send an E-mail to Ketron and they'll send this files personally to you. ketron@ketron.it

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#422883 - 07/03/16 11:31 AM Re: Ketron SD7 firmware update [Re: MSoft]
MSoft Offline
Member

Registered: 12/15/15
Posts: 41
Loc: Vilnius, Lithuania
Ok, i understand smile

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#422907 - 07/03/16 06:30 PM Re: Ketron SD7 firmware update [Re: MSoft]
rosetree
Unregistered


With all this trouble, would you still recommend someone to buy an SD40 when it will be released?

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#422923 - 07/04/16 03:40 AM Re: Ketron SD7 firmware update [Re: MSoft]
MSoft Offline
Member

Registered: 12/15/15
Posts: 41
Loc: Vilnius, Lithuania
Ketron totally did not respond to my emails. Our local dealer also didn't has information. I do not know what to do....

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#422926 - 07/04/16 04:44 AM Re: Ketron SD7 firmware update [Re: MSoft]
MSoft Offline
Member

Registered: 12/15/15
Posts: 41
Loc: Vilnius, Lithuania
I got the file. Thanks Ketron.

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#425489 - 08/31/16 03:01 AM Re: Ketron SD7 firmware update [Re: MSoft]
MSoft Offline
Member

Registered: 12/15/15
Posts: 41
Loc: Vilnius, Lithuania
I sold my SD7. Ketron not buy ever again. With this attitude to customers - let thei play on it.

Good wishes for all smile

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#425492 - 08/31/16 10:30 AM Re: Ketron SD7 firmware update [Re: MSoft]
Bachus Offline
Senior Member

Registered: 03/02/06
Posts: 7143
Originally Posted By: MSoft
I sold my SD7. Ketron not buy ever again. With this attitude to customers - let thei play on it.

Good wishes for all smile


Policy with Ketron and many other companies in the music branch is to only communicate trough their dealers.....

(Same goes for Yamaha, tough recently the yamaha synth division appointed a relations manager on the yamaha synth site... Tough Montage/Motif/moxf only, not for arrangers)

Communicate trough your reseller, thats the best way to go... Sadly many internet shops dont give any kind of aftersales support.
_________________________
Yamaha Genos, Roland Jupiter 80, Ipad pro.

http://keyszone.boards.net

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#425493 - 08/31/16 10:37 AM Re: Ketron SD7 firmware update [Re: MSoft]
MSoft Offline
Member

Registered: 12/15/15
Posts: 41
Loc: Vilnius, Lithuania
Other synthesizers do not have so many problems.

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