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#434379 - 07/14/17 06:04 AM Re: need suggestions on dealing with difficult AD [Re: Mark79100]
Dnj Offline
Senior Member

Registered: 09/21/00
Posts: 43703
Originally Posted By Mark79100
Donny…..this is one time I agree with everything you say.

Originally Posted By Dnj
Just take a ride to the facility and talk to the AD in person,...let her tell you why she hasn't called back or called you without a call request by you to book your act?


After I did this post, I remembered what I used to do years ago (when I was imaginative) and it worked every time. Since I always got an answering machine, I would leave a message something like: “Hi Susan, I’ve been trying to reach you for weeks with no success. It’s not like you to not return a phone call because you’re very professional. So I’m assuming you’re probably not even getting my calls. Since I’m playing in your area next week, I’ll stop in personally to make sure we touch base and if you’re not around I’ll leave a message with administration that your machine might possibly be malfunctioning.

You can bet the rent money, to avoid a direct confrontation, I got a call the next day from the AD! It worked every one of the few times I had to do that. It’s called “fight fire with fire” (or fight BS with more BS!).

Originally Posted By Dnj
Going to the administrator over her head will lead to bad things,....
That we both agree on, but if it comes down to losing the account, I’m going to march myself right into the office of the top honcho there and tell him how she ignores the residents request for music and particularly how she doesn’t return phone calls from a musician who’s worked with her for some 15-20 years. If there’s one thing that really irritates me to no end, it’s “man’s inhumanity to man!” Don’t think about anyone else but yourself and ignore the needs of others (the residents in this case)!

Originally Posted By Dnj
then there's the possibility that the AD doesn't like your entertainment act and stays clear of answering yours & hundreds of entertainers requests all day long even tough the residents seem to like you makes no difference
It doesn’t matter if SHE likes me or not. She works for the residents……not for herself. And if the residents tell you to your face they want you to come back, then that's what counts.

I agree they must get hundreds of calls a day. Still that’s no reason for bad manners! Treat others as you would like to be treated yourself.

Originally Posted By Dnj
...it's only one of so many NH's out there just move on to the next, it's their loss!..
I have no problem doing that, but I just love this place. And the residents are always asking me when I will be returning. And......that Yamaha grand piano makes me sound like Arthur Rubenstein. I’d play that piano for nothing.

Originally Posted By Dnj
it's all part of the NH gig game .
I guess I wasn’t looking at it that way. Life ain’t fair and, I can now see, neither are AD’s. A friend said to me many years ago……”one of my biggest problems is I expect people to act like I do.” I would never dream of abusing people like she does.......both me AND the residents!

I tend to look at the world (and AD’s) through rose-colored glasses. Thanks for reminding me that it’s nothing but a free-for-all out there. Something like the World Wrestling Federation mega-matches where they throw 50 wrestlers in a ring about the size of a refrigerator and wrap it with barbed wire.

Mark


Mark glad I could help you a bit...good luck..


Edited by Dnj (07/14/17 07:21 AM)

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#434386 - 07/14/17 07:17 AM Re: need suggestions on dealing with difficult AD [Re: Mark79100]
W Tracy Parnell Online   content
Member

Registered: 08/22/06
Posts: 766
Loc: NY
If I ever get back in the business, my wife will be doing my bookings (she did most of them before). For a while I had a group of older ADs lined up who would book me regularly. After they retired, the young kids (who looked like they were 12 years old to me) moved in and it went south from there.

Volunteer work is fine, but I had lots of people that wanted me to play for free because they allegedly had no budget. I don't know about you, but when I go to these places I see a building full of people, most of whom are getting paid. I know there are volunteer musicians, but with all the time invested in learning how to play and all the money invested in equipment, I don't see how they can do it. Just my opinion.

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#434392 - 07/14/17 09:13 AM Re: need suggestions on dealing with difficult AD [Re: Mark79100]
hammer Offline
Senior Member

Registered: 01/27/08
Posts: 2403
Loc: Texas
Mark, I think the take away from these posts is simple - it is what it is and it has always been that way. In my area I now have over 400 senior venues within 50 miles of my house - all doing entertainment for the residents. Like you I too have had AD turnover that has cost me gigs. Not much you can do about that after you make your initial attempt to reestablish the relationship and it doesn't work out. I don't give up but frankly I have had little success with the effort. Strangely enough, months later I will get a phone call from that same AD who suddenly heard about me or found my info in the files and the bookings resume. I suspect this is because I did not cause the new AD any problems but just moved on. Heck, I have shown up for a gig and everyone in the place has been replaced and they want to know who I am and why I am there. I have had 2 or 3 other entertainers show up at the same time for the same gig. Like someone said, it is part of the senior venue gig system .

Right now I have more calls than I can play and how I got there was to simply move on and put my recruiting efforts in the new places being opened almost on a daily basis here. I too have several places I would not like to lose but I know it can happen and will adapt to whatever happens.

Perhaps my age makes me more mellow about this. At 77 who knows how many more years of very active gigging I have left so I don't worry about it much. Also, it is not a main source of income for my wife and I and it provides me with the ability to buy good equipment whenever I want and take a few vacations each year without hitting our main income. Perhaps if this was not the case I might have a different approach to it all.

Mark, good luck with your situation and I hope you can make it work out for you.

Deane

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#434576 - 07/18/17 12:17 AM Re: need suggestions on dealing with difficult AD [Re: hammer]
Mark79100 Offline
Senior Member

Registered: 10/23/06
Posts: 1661
Loc: USA
Originally Posted By hammer
it is what it is and it has always been that way. Like you I too have had AD turnover that has cost me gigs. Not much you can do about that after you make your initial attempt to reestablish the relationship and it doesn't work out. Strangely enough, months later I will get a phone call from that same AD who suddenly heard about me or found my info in the files and the bookings resume. I suspect this is because I did not cause the new AD any problems but just moved on.

Right now I have more calls than I can play and how I got there was to simply move on and put my recruiting efforts in the new places being opened almost on a daily basis here. I too have several places I would not like to lose but I know it can happen and will adapt to whatever happens.


Deane......thanks for the additional letter of support. I agree with everything you say. Your way is the practical way. I have no problem moving on when I "lose" an account. There's enough pickings out there especially where I live.

But, I decided I'm NOT going to do it the Deane way or the pragmatic way all of you have advised me......I'm going to do it the "barbarian" way! I'm going to go to the head of administration and state my case. I have nothing to lose. She's not returning my calls, so I lost the account already. Can't get any worse telling the boss about her actions.

I worked for this woman for years in a previous location. And she did the same thing for years.......never returned calls.....humiliated me.....made me beg for a booking (which I eventually got). And it's not about they don't like my performance. I've been at that place for 21 years so disapproval doesn't even come into play here.

Some people just plain need to be told off so they don't do that to other people. I'm still ticked off about the whole thing. On Friday I'm going to drive to the location and confront her directly. If she's not there, I'll go to Administration and explain to them what's going on. People in the business world really need to grow up and do the job they were hired to do, and........do it CORRECTLY.

I'll keep you guys posted as to how it eventually turns out.

Mark

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#434596 - 07/18/17 07:28 AM Re: need suggestions on dealing with difficult AD [Re: Mark79100]
Dnj Offline
Senior Member

Registered: 09/21/00
Posts: 43703
Originally Posted By Mark79100

Some people just plain need to be told off so they don't do that to other people. I'm still ticked off about the whole thing. On Friday I'm going to drive to the location and confront her directly. If she's not there, I'll go to Administration and explain to them what's going on. People in the business world really need to grow up and do the job they were hired to do, and........do it CORRECTLY.

I'll keep you guys posted as to how it eventually turns out.

Mark


Good Luck Mark keep us posted


Edited by Dnj (07/18/17 09:21 AM)

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#434599 - 07/18/17 08:25 AM Re: need suggestions on dealing with difficult AD [Re: Mark79100]
hammer Offline
Senior Member

Registered: 01/27/08
Posts: 2403
Loc: Texas
Donny,
Your quote is not mine. But I sure do agree with
It.
Deane

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#434639 - 07/18/17 08:24 PM Re: need suggestions on dealing with difficult AD [Re: hammer]
bruno123 Offline
Senior Member

Registered: 06/04/02
Posts: 4912
Loc: West Palm Beach, FL 33417
I have found t is much easier to change me than someone else. They are what they are.

And – if I do that, I become that better person.

John C.

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#434649 - 07/18/17 11:04 PM Re: need suggestions on dealing with difficult AD [Re: bruno123]
Mark79100 Offline
Senior Member

Registered: 10/23/06
Posts: 1661
Loc: USA
Originally Posted By bruno123
I have found t is much easier to change me than someone else. They are what they are.



John....you're absolutely correct. But in this situation she's been a thorn in my side for about 12 years now, making me crawl to get a booking in a place where everyone always asks me to come back. The "good book" says treat people the way you would like them to treat you. Not this time. She needs to be exposed for how she treats people. I'm not following through on this just for me, but anyone else she deals with who doesn't know how to speak up and confront her.

I know I've lost the account and I accept "life, simply is not fair." But I'm not going down without a fight!

Mark

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#434834 - 07/21/17 10:37 PM Re: need suggestions on dealing with difficult AD [Re: Mark79100]
Mark79100 Offline
Senior Member

Registered: 10/23/06
Posts: 1661
Loc: USA
It turns out I was wrong and all of you were right! But I can be stubborn and hot-headed at times and that's what was running my engines with this AD. Luckily, I did half take your advice. I thought long and hard about doing something I was going to be sorry for (go over her head to the chief administrator).

The game plan was this. I called a couple more times and even told the receptionist to hand write a note that I was requesting a return call and put it right in her hands.

That was Monday. No return calls. Now it's Wednesday morning and I'm so wound up over this thing, it's ruining my days. So I'm sitting there doing some computer work and the thought came to me. Why don't you hand the problem over to (my God) my Higher Power? And that's what I did....asked Him to solve the problem for me.

Well, it's 05:40 pm the same day....the phone rings...and it's HER (the AD).....and I get something like: "Hi Mark, how's everything....how are you doing in this heat." I've know her over 10 years casually and so we had a brief casual conversation and she proceeded to book two more jobs...like no mention of her not returning my calls. So I played dumb, finished the phone call with "great talking to you again" and pondered the next 24 hours over......"is God that powerful that he fixed something I couldn't fix myself in a month?"

You can take what you feel you need to take from that story. Speaking for myself, I've been taught a great lesson in "a power greater than myself....."look before you leap".....patience, and...lighten up on the headstrong and aggression bits!

QUOTE FROM DEANE ABOVE:
"Like you I too have had AD turnover that has cost me gigs. Not much you can do about that after you make your initial attempt to reestablish the relationship and it doesn't work out. I don't give up but frankly I have had little success with the effort. Strangely enough, months later I will get a phone call from that same AD"

Mark

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