There's always the big question "Did you buy it here?"...

I always bought from Sweetwater and their support is excellent.

+1

If you buy from Frank at Audioworks, I'll bet his support is even better.

You are spot on there. The internet sellers are box shifters with little regard to customer support. They work on just a few % profit. They have forced out the local music stores putting more and more pressure on the local distributor making their jobs near impossible. Cross border selling is compounding the problem in Europe with German companys undercutting everyone else. Distributors in other countries are forced to turn away those who have bought from another country leaving customers frustrated

....its a total mess, nobody in the music industry is making any money, customers are becoming angry because they dont recieve instant attention. Because there are no longer places to see products the manufacturers are suffering low sales....I fear its all going down the tube.

I've seen a couple of videos from a guy at Namm who was supposed be promoting Korg Arrangers he wasn't really pushing them and showing what they could do. I'm referring to the Pa700 and Pa1000. I'm sure if you was trying to promote your latest bit of kit at a trade show you would be really promoting it.

My ranking of support by national music-related businesses with which I've had dealings.
Bose, Logitech, Sweetwater, Audioworks CT, George Kaye and Yamaha. The first five slightly ahead of Yamaha.
All these folks were GREAT.
Of all these, Frank and George are the only ones who will read this, so that moves them up even further.
I've all of these places instantly respond to trouble and go out of their way to help!

Both George and Frank were fantastic to me....

Agree! When I mapped my 3X to the 1000, I read quite a bit of manual to do so. In fact, I'm reading a 4X manual and I don't have the keyboard yet

A big difference will be that there are no longer Performances; everything is Songbook based. Where the Performances were are now Keyset lists. Keysets were previously called STS. It's a better system, but you'll need to adjust.