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#45105 - 12/06/04 04:30 AM
Re: How to receive KN7000 OS Updates in UK
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Member
Registered: 01/17/02
Posts: 403
Loc: United Kingdom
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Hi Folks,
Now, my two cent's worth. Bill Norrie's point, "If it ain't broke, don't fix it" is the most intelligent and safest attitude to adopt. I did not upgrade my KN6000 and it plays beautifully to this day. I have not and will not upgrade my KN7000. It, too, plays beautifully. I have used nearly all of the features of both keyboards from time to time and all work per the manual. My keyboards aren't broke, so I'm not going to fix 'em!
And by the way, no one, including Chris Whitehead, has offered any information detailing the problems discovered by Technics or the fixes offered in upgrades. If anyone wants me to upgrade an already perfect keyboard (my opinion), they will have to prove to me that my keyboard has defects that will render it unserviceable if corrections are not made now.
Actually, that's four cent's worth. So be it.
Chuck, The "No Upgrade" and Happy KN6000/KN7000 Owner/Player
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#45110 - 12/07/04 01:20 AM
Re: How to receive KN7000 OS Updates in UK
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Member
Registered: 01/17/02
Posts: 403
Loc: United Kingdom
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Hi Walt,
Like you, I have to jump back in here. There are 34 posts in this thread so far. Not one of the contributors has been able to say what problems were discovered by Technics that prompted the update including you, Alec Pagida, Bill Norrie, Chris Whitehead, or Eddie Williams. Is it a corporate secret? I have the utmost respect for you, Alec, Bill, Chris and Eddie. My question is: If the experts named can't tell me what the upgrade consists of and why I need to install it, then why am I risking installing software that could potentially damage my keyboard? Why does anyone install updates without knowing beforehand what the problem is and why the fix is necessary?
And finally, it is also interesting to me to note that not one of the contributors has experienced any problems with their keyboards prior to upgrading and have not remarked about the remarkable improvements the upgrade made in the features and playability of their keyboards. Upgrade? Not me!
Chuck
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#45115 - 12/07/04 08:30 AM
Re: How to receive KN7000 OS Updates in UK
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Member
Registered: 01/17/02
Posts: 403
Loc: United Kingdom
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Hi Alec,
May I say it is nice to see you posting again. Thank you for itemizing the OS enhancements for us. Much appreciated. As you know, I have always had the highest regard and respect for you and your knowledge/expertise.
I am still left questioning why our UK Technics representative, Chris Whitehead, hasn't been courteous enough to list the OS changes for us, explain the significance and impact of each change, and to inform us where we can obtain authorized upgrade disks. It is very disappointing to me, a loyal Technics keyboard owner/player, to know that the people who should be serving us in the U.K. are invisible and rarely heard from. It would seem, from the reports we have read here on the Synth Zone, that Eddie Williams in the U.S. is a very helpful, interested, active and cooperative person. It seems a shame we don't enjoy the same "customer-oriented" attitude from our UK representatives that our American friends enjoy. If the attitude of our UK Technics reps is that they interface with dealers only and it is up to the dealers to handle customer queries/complaints, then I'm not surprised because that fits the pattern of so many other experiences I have had here. But that isn't how customer service is supposed to work. And according to some who have posted here, even the dealers are in the dark. That doesn't speak well of the service dealers are receiving from our Technics reps either.
I've said enough.
Best wishes, Alec
Chuck
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