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#451193 - 04/27/18 07:59 PM Re: Ajam Inc - level of support above expectations [Re: midisqueeze]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3600
Loc: Middletown, DE
Friends,

Thanks for your continuous support.

This is our community and we share a lot together - including KETRON products which although not perfect (and by the way non are) - the one thing we do have is each other and the capability plus opportunity to change and improve on what's not so good.

So ... if there are areas you believe from a product or service or personal ... (or any point of view), we could make better, please let us know not only what it is but what you suggest can be done to make it better. Mistakes may have been made (as is the case with many or all companies) - some corrected, others in progress of being corrected. It's when we fail to at least try that it really becomes a 'problem', but I choose to believe it's because we try that many of you are still with KETRON today. It is indeed a unique product not everyone will feel attracted to and that's why we have many other choices.

Having said that, let's keep growing the KETRON community together, one musician at a time :-)

Again, I thank you all SZ and other non SZ members reading this post for your continuous support. I will relay this to the rest of our team!
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#451203 - 04/28/18 08:58 AM Re: Ajam Inc - level of support above expectations [Re: midisqueeze]
Jerry T Offline
Senior Member

Registered: 09/23/05
Posts: 1002
Loc: Phila. 'burbs, Pa. USA
… don’t want to left out of expressing respect and appreciation for AJ … sometimes I feel like I’m a pain in his rear, but he listens and is always deferential and gets to the problem. I happened to be in his studio when several Ketron users called for help, one of them being Jerry (midisqueeze), and he took time to address each question while scurrying around repairing and upgrading various instruments and working on tutorial info for vids.

A personal observation is that AJ does not get adequate support from Ketron, It., most obviously, marketing support. Ketron essentially sent him out to the new world and expect that he will send back the riches without investing very much in the endeavor.
Ciao,
Jerry

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