Hi,
are you using the original USB stick you registered the program with? Guessing if there is something wrong with the USB stick, it won’t work.

Only had it for a couple of days and not much time to play around with it yet.

I am convinced the problem lies with your USB stick that is used as a dongle. Within the 1st year of purchase, they'll link the software to another USB stick upon request.

Thomas was very helpful. I suggest you keep on trying to contact them as this program is worth every bit of it's very low price. (listen to the sound quility of my latest uploaded style - not possible to achieve without this AMAZING software)

Just in case you're not sure - to safeguard their software, they've imbedded code into it to only run if a certain USB stick with a pre-recorded serial number is inserted in your PC. If it cannot find this serial number upon program start, it won't work.

Hi Henni, wasn’t aware of that. Handy to know. I was fortunate, I’d just bought a couple of new USB sticks a day or so beforehand, it’s always a bit of a worry that one might fail.

I specifically used the one that is ALWAYS in my Yamaha - that way I can keep good track of it's constant wereabousts as it remains mostly in it's slot at the back in my arranger, even during transportation.

I'm fairly certain the problem lies with the stick. Thomas sent me a reactivation code but still doesn't work. I think I may need to uninstall and start over. i will try and get back with Thomas again.

I got it working today. Now trying to make sense out of the help files. Did a search for tutorials and found 3 from Thomas that he provides english sub titles. i am working my way through them now.

That’s great that you got it working.
Still haven’t had any time to spend on mine, trying to sort thru my styles and remove duplicates.
Nightmare. Haha

I have worked my way through the tutorials. Over all the program is fairly simple to use. The last tutorial "Creating a style from a midi" gets quite complicated but I think most of it will come in time as I use the simpler features.