Just a suggestion Donny (and assuming he's willing), Fran seems to be pretty good with the technical stuff; maybe a fresh set of eyes on the update instructions might help. I DO agree though, that adding new styles and voices to a modern instrument shouldn't be so hard. With the state of today's software, this type of update should be a three or four click affair. As for 124's suggestion of going to the dealer for help, that's one of the things we give up with our on-line ordering society. Hope you get it worked out. This kind of thing can suck all the joy out of a new toy.
chas
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"Faith means not wanting to know what is true." [Nietzsche]