I downloaded Demo, and installed driver and program. I am awaiting help from support because of a hiccup in installation. User error I'm sure.
Bernie
Bernie,
we got your email. But we answer here because it could be of interest also for others.
When you install the program, if you accept the default install folder, the program will be installed where all the programs are installed in Windows: "C:\Program Files (x86)\......", or something like that.
The "C:\Program Files (x86)\" folder can be accessed only with administrator privileges. When you launched the installation program, Windows asked you if you agreed to confer those privileges to the installer. You obviously said "yes" and the installer was run with admin rights and was able to write into that folder.
So far so good.
It should have also created a launch shortcut (icon) on your desktop. Maybe you do not see it because it is in a corner among dozens of other icons, maybe something went actually wrong (we have no idea what, it never happened to us!).
No problem. Now I explain you how to fix that.
1) Open the File mangaer and navigate into the installation folder.
2) Right click over the Groovyband.exe file and drag (while right clicking) it somewhere into your desktop.
3) Release the right mouse button.
4) A popup menu is shown. Select "Create shortcut here".
5) A shortcut (icon) has been now created on your desktop. But it still does NOT work.
6) Right click the icon and select "Properties" in the popup menu.
7) A window opens. Select the "Shortcut" tab, and click the "Advanced ..." button.
8) A new smaller window opens. Check the "Run as Administrator" box.
9) Close all windows clicking on "OK" repeatedly.
Now it should work.
Here we explain why.
Regards.