My sx900 was shipped to our home in Florida. I was given a window of 4 hours between 1:30 and 5:30 PM. I’m here patiently waiting for delivery. About 4 PM I receive a call from a Hackensack NJ area code, I figured for sure it was a spammer, I let it go to voice mail. When I listened to the voice mail I discovered it was from someone I don’t know nor have ever met but he lives about a mile from we live.

Here’s the part that’s beyond belief in this 55 plus community during busy seasons UPS transports goods on a golf cart type vehicle with a tractor in tow where they keep the items for delivery. The guy who called me a retired UPS driver told me he has my SX900, it fell off the back of the tractor onto the road the driver kept going oblivious to the fact this huge box fell off the tractor!!!! Can you say W T ?? The neighbor was nice enough to pick up the SX900 bring it into his home contact UPS to report the incident @ 12 noon. UPS told him someone would be to his house to pick up the SX900 @ 4 PM they still hadn’t that’s when he called me to tell me he would deliver it to me or I can pick it up. When he called and his wife were out for a few hours and would be home at 8 PM. He’s going to call me when he returns home and I’ll head there to pick up the box. The neighbor also reports that there was no damage to the box, but when I fire it up I’ll know if there is.

Meanwhile I have called UPS to file a complaint, supposedly the local hub in Leesburg, Florida will be contacting me. Now here’s one that’s going up my backside sideways, the driver reported he delivered the keyboard today. SAY WHAT????? Talk about incompetence. This is unacceptable, in all the years I’ve been shipping equipment never had anything like this happen.

I do everything possible to avoid UPS. I prefer USPS and then FedEx.
I had a package due for delivery Friday, and had the real-time tracker on my computer. It was on the truck for delivery at 7:00 a.m. I had a "window" of 11 to 3. Then got an email changing it from 5:30 til 8:30. The truck went up and down the street that leads to my house all day long, lots of businesses along there.
Finally I had to leave for work and told my grandson to watch for the package and put it in my office, so my wife wouldn't see it, as it was for her. Then at work I checked my email and the delivery was changed until Monday.
When I got home at midnight, it was on the front porch. Somehow, it wasn't even damaged.
I'm sorry this happened to you with your new keyboard. I've had half a dozen instances where they delivered things to others in my neighborhood.
Also the UPS driver just signs my name on his slate and leaves packages at the doorstep and I get an email saying I signed for them at certain times.
Big shippers like Sweetwater now ALWAYS double box everything they ship to try to avoid damage. I've received several keyboards with obvious fork lift holes in the sides of the boxes. Only one was damaged though and that was before they started double-boxing.
At least you are on record with them in case there IS damage. Hoping for the best!

Goodluck Steve

Steve, been there - done that. Calling someone at UPS and lodging a complaint is like pissing in the ocean and expecting the tide to rise - ain't gonna happen. UPS showed up here years ago with my Bose L1 PAS, and fortunately, I happened to be at the door when he arrived. He was getting ready to just walk away when I told him to come back. "What's the problem." he said with an attitude.

I pointed out a massive fork lift hole right in the center of the base unit box, one that penetrated all the way through and out the other side. Then he had the balls to say "Well, is it damaged/" I said it probably is trash. He said "Well if you open the box to inspect the damage, it's on you - I can't take it back." I rejected the delivery, called Bose and they shipped another base unit overnight to me via Fedex.

UPS was frequently leaving boxes on the ground under my mailbox, which is 300 feet from our home and out of view, then claiming they left them on the porch. Fortunately, I have a Ring Floodlight Camera on the corner of the house, which picks up movements from up to 100 feet away. When I called UPS and informed them and emailed the video to them, that was the last time they dumped our goodies on the ground at the top of the hill.

Ironically, when I get a delivery from Amazon Prime, they actually photograph the package sitting at my front door and email the photo to me asking if the delivery went OK. Now, that's REAL service.

Good luck,

Gary

Don,

I guess I’m not telling you anything you haven’t experienced. I just shake my head in disbelief.

Donny,
Keeping my fingers crossed there’s no damage. Been one crazy ride the last week between my Genos having a problem the night before my gig, then this.

I'm not surprised one bit. They have lost a keyboard and a drum set I have shipped. I caught them in a lie when they said they delivered a rental camera lens on the day before I was to leave for vacation. Little did they know I have video cameras all over my house and sure enough not ONE shot of a UPS truck at my house. I fumed in the car on my way to the Blue Ridge Mountains without the lens. For some reason, everything I buy from Amazon is delivered either on schedule or ahead of schedule. I actually will pay more to Amazon just because I know I will receive it in one piece.

Al,

OUCH on the lens rental I’d be upset too if that special lens you rented didn’t get to me for a vacation either. Wow they lost a keyboard and drum set too. If I’m not mistaken the drivers are Teamsters so they probably wont’ even fire this clown who dropped my keyboard.


Merry Christmas nice to see you posting. I know you’re from Bergen County and the neighbor is also a former Bergen County/Hackensack resident. You may recall my dad’s family were from Dumont, Cresskill and Bergenfield.

Glad YOU made it safe. I sincerely hope the SX is double-boxed and free of any damage, Steve.
Do you have a spare Korg hanging around?
Ed

Having a bad week? That's awful news. Hope it comes unblemished. Usually, they dbl box for that reason. The busy shipping season probably takes it toll on packages (carelessness). Hang in there Steve and Happy Holidays!

Ha ha Ed, no spare Korg here in Florida!! I don’t think it was double boxed but I’ll find out soon enough.

Jim, Bad week? It’s just a bump in the road or should I say a bump on the SX900, I sure hope not. Happy Holidays to you too!