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#495976 - 04/29/20 01:47 PM
Re: SX900 favorites problems?
[Re: Dnj]
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Senior Member
Registered: 06/28/01
Posts: 2785
Loc: Lehigh Valley, Pa.
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This is what I emailed Yamaha: A few PSR Tutorial forum members have been reporting that the PSR-SX900 does not completely boot up, and freezes at the Yamaha SX-900 Logo. Nothing works to correct this problem including a hard or soft reset, or upgrading/downgrading firmware. It also appears this major problem has been narrowed down, and somehow related to the "Favorites" folder. Members have stated when saving to Favorites caused the freeze, although not 100% that is a reason
Owners, (like me), of this keyboard are now fearful of a "frozen brick" PSR-SX-900. Obviously this "boot up" flaw needs to be fixed, and concerns, and fears addressed. Otherwise, The SX-900 is a great keyboard, and we are confident that Yamaha will give immediate attention to correct this problem on the newest arranger keyboard, the PSR- SX-900
Thank You Larry Hawk---------------------------------------------------------------------------------------------------------------------------------------- This was the reply email from Yamaha: Larry,
I reviewed our service website and did not find any known issues regarding the boot up or using favorites process. Yamaha is not aware of any defects at this time. Keep in mind when you see issues like this in forums it easy to assume the issues are related. However they often do not provide enough information to jump to that conclusion.
If you are experiencing this type of issue please let us know. We would like to gather more detail regarding what you are doing when this happens. We may even gather a backup file and test it on unit we have available.
We encourage anyone else who is having this issue also to contact us so we can troubleshoot with them and determine a solution.
Please know we do appreciate the information you provided and even if you do not own the product this case is documented under the product model PSR-SX900. We keep track of the cases to help find any potential issues.
Best Regards, Desmond---------------------------------------------------------------------- Not sure how I feel about the reply
_________________________
Larry "Hawk"
♫ 🎹🎹 ♫ SX-900
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