This whole Freeze Up/Favorite issue may have been overblown.
Of all the forums and sites I checked, three people had this problem. One of them sent his back to the dealer and received a replacement. A second had his freeze-up fixed with the latest update, and a third is still working on his.
This is not to say, contacting Yamaha didn't help and who knows, maybe that led to the latest update that included the Favorites Freeze fix.
So like everything else, just relax and enjoy, nothing's perfect, things break, people pass. It happens