That's what I was trying to say, here: http://www.synthzone.com/ubbs/Forum37/HTML/016342.html

P.S. George, can you email tracking number?
Thanks,
DonM

George,

Glad to hear things are well with you.

The reason I guessed it was confined to the USA is that most(except for one) of the complaints on the forums were from USA buyers.

I received this from Yamaha Canada Head office.... "we have not had a single complaint and no service bulletin was issued from Japan".

All the best,

Ian





[This message has been edited by ianmcnll (edited 10-05-2007).]

Hello:

Even do I no longer put hours at the Phoenix music store, I still have ties to it, and have been taking customers to buy arrangers, and many including myself, have a S900 and NO one had a problem...is most likely a coinsidental abuse/bad and or accidents in the transportation from and to...perhaps in the same music stores storage/handling?

Mine has no signs of any problem, and so the ones I sold or Juan Miguel too, no body we sold had issues with it.

to be totally honest ian, and i mean this with greatest respect, imo, you really should'nt be commenting as you are a yamaha employee, and would have to toe the company line and ergo, be restricted in the veracity of your opinions...i mean , its not like you can REALLY criticise your own product, you must maintain the positive spin.

I have also contacted Yamaha about the quality of their packaging within the outer box. I suggested using more absorbing packing material which can handle hard transporting, something which both UPS and FEDEX are known for!


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George Kaye
Kaye's Music Scene
Reseda, California
818-881-5566
www.kayesmusicscene.com

Miden,

Hopefully, you are not questioning my integrity?

I am a member of this forum, and like you, I am free to comment as I please, as long as it does not consist of personal attacks, or contain foul or derogatory remarks.

My comments about Yamaha would be the same if I worked for them or not.

My posts are meant to inform, not promote...just like the music dealers who frequent this site.


Just skip over my posts if they bother you...I don't mind...I still think you're a nice guy.

Ian

hi ian,
no, no, not at all!!...no question of integrity, that is not in question at all...i thought as an employee maybe taking a back seat on this thread might be the way to go, but look, if you say you have got no issue with posting a frank comment without "company influence" then that's fine with me...not that you need my approval LOL
cheers
dennis

Thanks Dennis.

My input on this thread was to try an narrow down the locations of these defective instruments, and to assure my fellow Canucks that all is right here in Canada...

I just want them to know they can purchase with confidence.

Whatever the cause of the instrument problems, whether it be an issue with the factory in Indonesia, or a shipment that was handled incorrectly, I'm sure the lads (and lassies) at Yamaha are scurrying to rectify a situation that could easily cause undue panic and besmirch their normally fine reputation.

Thanks again, for understanding my position.

Ian

no probs,
cheers m8

Let's just simmer down a little here... It seems to me you guys are a little premature in saying that Yamaha is unable to deal with these problems. We've sold hundreds of these keyboards since June. Until last monthe we had zero complaints of this type. Help me with the math if I'm wrong:

Beakybird had two had two (Problem solved)
DonM had one (In transit)
Timcoaster had one (In transit)
Falberto had one (I'm sure Sam Ash is going to call me any second)
The one on Ebay (Which I can't take care of until somebody calls me.)
And George had a couple more with minor problem (1 probably unrelated)

Am I missing anybody? If I am, please let me know.

Even if we had sold only 300, that would be about a 2% failure ratio. (I can't tell you how many we've sold, but it's been more than that.) Now, I'm not going to brag about a 2% ratio, but were not discussing a recall yet either.

I don't like this any better than you guys do, but you're making more of this than the situation calls for. We have recieved exactly 3 calls about this (two from beakybird, one from George, and I initiated one of the calls from beakybird). I've had tougher problems than this. My guess is that some bonehead in one of our warehouses did something stupid with a pallet full of them, and didn't tell anybody. Most likely we're going to get a couple more calls, and then it's going to dry up. I notified Japan about this, as soon as it showed up on the radar. They've had zero complaints other than our few.

Buy with confidence! And buy from a dealer that will stand with you if you have a problem. I've been watching this from the start. This isn't going to slip through my fingers. If anybody has an outstanding issue, an uncooperative dealer, anything you think I ought know, call me. I'm at 714.522.9000

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Yamaha Customer Support
YCASupport@yamaha.com
714.522.9000