he told me he tried to update his codecs in a program in windows media player update & it screwed up his PC bad........he cant post at all & his PC is acting very weird....if you can help please call him asap or contact him asap.......

if you need his phone email me

thanx

All he needs to do is use system tools to restore his computer to a previous restore point prior to installation of the codecs.

I concur. Rolling back to a working installation has saved my bacon many a time.
Start button, Accessories, Sytem Tools, System Restore. Then select from the calendar to a previous day that did work correctly.

Regards,

Dennis

I also suggested the same restore procedure to him......I hope he can do that, he's pretty depressed and aggravated now............;(

Hi Al: Tried that, no luck. Even though a number of system restore points were listed as available (including the most recent, which was: 'Windows Media Runtime program install', when I tried to initiate any of these restore points, Windows came back and said restore point no longer available. There appears to be some weird thing going causing my PC to first freeze, changing the cursor display, and then followed by my PC automatically shutting down.

Yesterday afternoon, I ran Norton Anti-Virus immediately BEFORE installing the Windows Media Audio 9.1 Codec update for dbPower Music Converter . Here is the exe file I downloaded and installed from the dbPowerAmp website. I assume this included the "Windows Media Runtime exe" refered to by the latest (6/10) system restore point which didn't work. After installing the Windows codecs for dbPowerAmp, the program seemed to work fine accessing the new (updated) windows codecs.

Ok, .... I'm now begining to think my PC freeze + shutdown problem has nothing to do with the above Windows Codec installation afterall, but instead, has something to do with my Firefox 1.7 Internet browser. Why? I have both IE 6 & Firefox installed, but now noticing the problem only happening when I'm in Firefox (not IE), with the freeze up occuring only after I attempt to move (with my mouse), the currently open Firefox web browser window. I'm using IE6 to type this post, and (so far at least), the cursor freeze + PC shut down isn't hapening in IE. Could Firefox be possibly corrupted or infected with a virus, even though Norton AntiVirus, with latest virus defs, shows my PC clean of virus'? What do you recommend I do next? Deinstall & then reinstall Firefox 1.7?

A great BIG thanks to DNJ for initiating this thread. Thanks buddy. I've also put in a telephone call to Synthzone's resident PC expert, Mike Sutliff as well. Thanks again to all for any help you can offer.

Scott

[This message has been edited by Scottyee (edited 06-11-2006).]

Scott, my daughter is experiencing much the same thing after trying to run a virus scan a week ago. My son is going to look at it this week. If we find anything, I'll let you know. I'm sure it is a form of that virus that went around last year that shut down most of Microsoft business posts. Good luck to both of us.

[This message has been edited by cassp (edited 06-11-2006).]

Scott, I'm just curious; you said you installed Firefox 1.7. The latest, according to my set up, is Firefox 1.5 - are you sure it is 1.7?
Keith

After a clean install of OS + programs......
The answer is use Norton Ghost image to save an image of you OS + programs to a spare partition. PC user never bother until something like this problem happens.
I can install my Ghost Image back within 15 minutes, that's the complete Win XP + programs. I do it every 3 months just to get back to a clean system again.
I have used Norton Ghost Image for the past 10 years.

Hello Scott
Did you uninstall Firefox 1.5 and its install folder before loading Mozilla 1.7, as there are known problems if you install over the top. http://www.mozilla.org/docs/end-user/guide/get-started.html#before-installing-mozilla Follow the instructions to the letter, or problems will occur.
My personal recommendation is to uninstall Mozilla 1.7 and reinstall Firefox 1.5, unless you really need the extra features of Mozilla 1.7.
Hope this helps.

Bill

Scott,

Really sorry to hear about your PC problems. The shutdown problem has me worried in that the only software issue that can cause that behavior is a Untrapped or Wild Interrupt. These usually occur only after new Hardware is installed. The interrupts are used by the CPU and the expansion cards to get CPU cycles. Each board should have it's own unique interrupt. If there are conflicts, the computer will try to reset to clear the problem.

The only other anomoly that could cause a computer re-boot is some software is making illegal function calls or memory access to hardware memory areas.

I can't see how Mozilla would cause this kind of corruption or incompatibility unless it is writing specifically to Ports 21 or such; and that is just nasty.

Are you sure you haven't installed new hardware lately?



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Al Giordano
www.al-giordano.com

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