You may have a hard time with this one.. You see UPS's legal "back out" here is where they say (2") packing.. This is considered part of their customer client contract, and if you signed your name you're binded to it. So technically by the books they can deny your claim.. This depends on how much hell you give them about it.. You'll need to speak to the upper managment.. Most likely a regional director, and explain your situation.. Things like this (if they give back the money) they like to handle quietly otherwise they'll have everyone who was denied a claim nailing them... Did you buy the insurance? If you did, you may have a good chance of getting the money back.. However you have to stay on their asses! That's no joke either.. UPS is a big company...

Squeak