HI Guy`s,
A few years back in ordered a "tuner" for my home system and when I received it would not work. So I called the place I purchased it and they asked if the box was damaged , and it was. So they said call UPS and file a claim. UPS adjuster came to my home and looked at the unit and it looked fine but it would not even turn on when pluged in. So they paid to have it sent back and I recived a new one and that one was "OK". And about 6 months after , right out of the blue , UPS pulls up to my door and hands me a package !!! And it was another "AM/FM tuner", come to find out UPS paid for the damage and the place where I bought it (no longer in biz ) must have either got there "wires crossed" or just figured I`d like a spare

Moral of "post" : You are in the right , UPS ,takes any package and "throws" it on there truck , they don`t care and I don`t think they ever will. They ship soooo many items that a few complaints is "no big deal" but of course it should be !
jedi
O-BTW , I don`t like to use UPS but sometimes there is little choice. Some places just ship so much that to go "Fed-Ex" is just not an option

If I had a choice , I`d never see that "big brown truck" in my driveway again !!!!