There's been a lot of great points made in this discussion...

After I got my music degree, a few years later I returned to College and got a BSBA in Marketing...I remember a Sales professor comment that there where certain industries, usually smaller operations, where the "sales" team could shoot for a different approach entirely.

His message was basically, "do business without it seeming like your doing business."

I think for many of us, taking care of our clients can fit that. Many of us have long term associations that are at the very least "friendly." Marketing to these type accounts, to me involves making sure the audience is happy with my services, but then also making sure the actual official client is also pleased.

Promotional items, for me, I think would be a little something unexpected that these folks will appreciate.

The more this thread grows, I think I'm more looking for something to say thank you as opposed to anything else. In spite of all the nifty little keychains, pens, etc., I think a short, hand written note of appreciation probably out performs all the other things by a long shot...

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Bill in Dayton