Interesting George...I do understand where you are comming from and you need to do whatever it is to run your business.

I bought my T2 and PA2XPRO before I knew Frank (or you)....I have never had a need to call the place of purchase for any help!

The manual on especially the PA2 is outstanding, and the forum is superb, and I mean superb. So no need for any contact with the dealer...(and the dealer would probably not be any help anyways. It is a brick and mortor store here in Ft. Wayne, IN.

So...bottem line is...If I thought I needed a lot of support from a dealer because the manual is poor and/or the forum is poor, (and/or the country distributor support is poor) I would probably buy something else no matter how good it sounded.

At this point in time...I think Ketron is in this category, as is Wersi.

I don't think either company cares much about the USA...and that's their choice.

Lee S.