I sure would love to read an example of a company taking care of their own customers backfiring. Korg and Roland dropped the ball. Their customer Service was terrible. cDell computers the same. When you call Yamaha you get a knowledgeable person and you get the numbers of those who frequent the boards. Not some Indian with a computer script. I have had Yamaha support personnel call customers at home after hours to resolve an issue.

Yamaha recently GAVE a customer of mine a new 910 because their one year old 900 screen went out and she was without it for 3 months...while parts were backordered.