Originally Posted By travlin'easy
Ted, for the most part, Yamaha HAS listened to it's customers, initiated many of the changes those customers requested, and had a large thread entitled "YAMAHA LISTENS" where consumers posted those requests.

When the displays went bad on the PSR-900, Yamaha stepped up to the plate and replaced the defective screens at no charge, even a year or more after the keyboard was out of warranty. When there was a software glitch, they came through with free upgrades and provided lots of user friendly instructions on how to install those upgrades. The list of things they changed that users requested is very extensive. I do not consider myself an influential insiders. However, I have had nothing but good experiences in dealing with Yamaha.

All the best,

Gary cool


That’s pretty much the same with all manufactures (Have a look in the manuals or online and you will find a contact email where you can make suggestions for future instruments which are all duly noted.
Yamaha used to be pretty naff when it came to adding new features via updates (Unlike pretty much every other manufacture) however since the Genos line and its offshoots they now add things left, right and centre. (People are no longer willing to shell out the cash every 3 years or so to buy a new instrument)

Bill
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