Originally posted by DonM:
Steve,
As you know UPS has approved the claim for HankB. He sent them photos of the keyboard before it was shipped, and a copy of the receipt where he bought it from George Kaye.
There are lessons here:
1. Buy insurance
2. Keep documentation
3. Don't use UPS 
Actually, I'm surprised they settled so easily, but I suppose they had no choice. Even the UPS employees who packed it verified it was in perfect shape when it left Louisiana.
DonMThanks Don. Hank did let me know that UPS approved the claim. I thought they'd fight the claim, but I think the bottom line was the photos they request from me of the box showed signs of being banged around. Add that to no bubble wrap and I think they realized it was there fault not anyone else's.
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