Glenn,
When I bought my Compaq, they included a restoration disk with the PC, however, in order to do a complete restoration you had to buy a pair of disk for about $10 each. Since then, two hard drives later, they were worth the extra money. I'm trying to figure how anyone can do a restoration if their Dell hard drive crashes. Hmmmmmm! Betcha' it's gonna' be expensive and take lots of time on the phone with some guy in India--that's where their service base is located.
Good Luck,
Gary
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Travlin' Easy
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PSR-S950, TC Helicon Harmony-M, Digitech VR, Samson Q7, Sennheiser E855, Custom Console, and lots of other silly stuff!
K+E=W (Knowledge Plus Experience = Wisdom.)