I've had some bad experience with various companies and their customer service HOWEVER,
I've had two examples lately of the way it should be done.
Last week my main computer (Acer) went out. I called Acer and they said it sounded like the motherboard failed. I sent it to them Friday. Tueaday I got an email saying they received it. Last night I got a email from them saying it will be delivered back to me today, Wednesday. That's pretty good.
Last night my Bose L1 system started making terrible loud crackling sounds, sort of like a needle on a record scratching across the surface at FULL volume. I rebooted, checked all the connections and after a few minutes it did the same thing. I usually carry the Logitech system in my van for backup but I didn't have it, so I called my son and he brought it to me to finish the night.
I called Bose this morning and described the problem. They said a NEW one was being shipped overnight and I'll have it tomorrow.
They said use the box it comes in to send the old one back and they even gave me the UPS account number so I don't have to pay shipping.
That's pretty good, right!
DonM

Don...
I agree. Acer and Bose did right by you and it would be great that kind of service was commonplace. Logitec is another company that seems to have stellar customer support.

On previous dealings with Roland and Yamaha, they have resolved problems, but only after hours and sometimes days of telephoning trying to get to the right department or people.

Eddie

..... it's nice to hear that customer service still exists ....
t.

Yes, I thought that I was the only one that
believes that the customer is always right...
TR

Don,

Maybe your Bose is rebelling against all that country music that you play.

Tom

Wow! That's service with a capitol "S". Ironcially, the same type of service is what Logitech provided when one of my remotes failed--they sent me an entirely new system.

Gary

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Travlin' Easy

Well DonM, I'm happy for you that Acer's service was decent enough. However, in the interests of balanced reporting and, for what it's worth, here's my daughter's story.

1. Everything in the laptop has been replaced at least once. - sound card replaced twice, motherboard replaced twice, HD replaced more than once (see below), the launch keypad board replaced once, the USB port replaced once...need I continue??

2. They removed the HD without consent. It was not backed up.

3. The "new" HD they put in, bottomed out. It would not even load windows. I ended up buying one myself because at this point I no longer trusted them.

4. They replaced the locking latch, when it was not broken. The new latch has never worked so the laptop does not close properly.

5. The monitor was replaced once.

This whole bloody saga was strung out over a period of 2 (count 'em TWO) months.

My daughter says her ACER laptop was the biggest piece of garbage she ever bought. The computer was under 2 years old when all of this occurred.

Sorry your daughter had such a bad experience. I've had several Acers and this is the first one I've had any trouble at all with. I hope it works o.k. when I get it back.
DonM

Interesting, did you have an external or PCMIA sound card installed, (If so this would not be made by Acer but by a third party) as apart from changing the sockets, the only way to change the internal sound system is to change the Motherboard, as the sound system is built in. (The same applies to the USB port)

If the hard disk has failed, then apart from using specialist companies to get the data off the disk, (Which costs an arm and a leg) the only thing that can be done is to replace it. (If you read the small print from any manufacture you will find they do not guarantee to be able to save your data, although if you ask they will always try there best)

Again the Hard Disks are not made by Acer, and are used by many other manufactures, and so again the fault cannot be blamed directly on Acer.
BTW. What do you mean by bottomed out.

The rest of the problems most likely came about through miscommunication between the different departments. (An all too common problem from most manufactures)

I personally would not by an Acer Laptop, as they set up using the FAT32 file system, which means that any Tom, Dick and Harry can easily get at your data, plus they install there own special utilities which are a pain in the butt.

BTW. Make sure you keep the vents clear when using the Laptop, as heat is the biggest killer of Laptops.

Anyway I hope your Laptop is now functioning correctly, and that you have no further problems.

Bill

For what it's worth......

I bought an Acer Laptop alomost two years ago which was a top of the range model at that time.

I experienced a problem with the display in the second week I had it and contacted Acer straight away. It took just over a week for them to collect, repair and return which I thought was pretty good as I had waited much longer for Dell laptop repairs that I used to have to wait for in my last job in IT.

However, as my machine has a pentium 4 3.2lmhz processor rather than the specialised (low power) laptop processors you can now get, I can confirm that you need to keep the air vents clear on my model or the thing overheats and powers off. I presume that this is not a problem with today's laptop chips!

Keith